nammopoy Posted September 21, 2023 #1 Share Posted September 21, 2023 Hello! I recently went on a cruise and in the middle of my vacation I started having issues with my cards on file. I had to sign a promissory form to get off the ship. Can someone please tell me how to pay it? Do I need to send a check? I searched far and wide and I can't find any instructions anywhere. Please help!!!!! 😭 Link to comment Share on other sites More sharing options...
stobe1 Posted September 21, 2023 #2 Share Posted September 21, 2023 Surely there are instructions on the promissory note. Have you called Carnival to ask how to settle your debt? I would have called them first instead of asking on here. 5 Link to comment Share on other sites More sharing options...
ProgRockCruiser Posted September 21, 2023 #3 Share Posted September 21, 2023 Seeking financial or legal advice online is probably not recommended - you should go to the source (i.e. Carnival). Of course, in a sense the statement I wrote above is a form of legal/financial advice, but... 1 1 Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted September 21, 2023 #4 Share Posted September 21, 2023 Another vote to ask Carnival. I know that they use promissory notes but have never read exactly how things work when they have to use one. Link to comment Share on other sites More sharing options...
Rare TravelE Posted September 21, 2023 #5 Share Posted September 21, 2023 Unfortunately, Carnival does not offer live customer support once you have taken your cruise. If you call in, they will direct you to the website to fill out a post cruise form. More directly you can email Carnival at iCare@carnival.com Include a copy of the promissory note and your booking number. Someone should reply via email or call you to arrange payment. 1 Link to comment Share on other sites More sharing options...
ObstructedView2 Posted September 21, 2023 #6 Share Posted September 21, 2023 (edited) 15 hours ago, nammopoy said: .I recently went on a cruise and in the middle of my vacation I started having issues with my cards on file. I had to sign a promissory form to get off the ship. Can someone please tell me how to pay it? Do I need to send a check? Hi @nammopoy🙂 Yes, you will be able to pay by check. The instructions are not on the promissory note itself. You will get a letter in the mail with instructions. If you call Carnival before you receive the letter, they won't be able to take payment. There is a process of getting the information from the ship & organizing the way to pay in their system. In the interim, you will not be able to directly book a cruise until its settled. 🍹 Edited September 21, 2023 by ObstructedView2 2 Link to comment Share on other sites More sharing options...
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