Jussabitconfused Posted November 18, 2023 Author #26 Share Posted November 18, 2023 (edited) I talked to Royal today after receiving an email about this cruise. The email said I had a $2014.63 balance. When I looked at my balance on Royals site I saw $150. They told me that the BOA Card had already applied my rewards to the balance. I cannot see that anywhere and never saw it happen. I saw the mystery $350 missing from my balance but they said it was a $500 payment. Does anyone know how I could see this? Does BOA tell you when they apply the rewards? I do not know where to look. It does not show up in my payments. The rep agreed that that email was wrong and I paid the remaining $150 while on the phone. Edited November 18, 2023 by Jussabitconfused Left out information originally Link to comment Share on other sites More sharing options...
jbrinkm Posted November 18, 2023 #27 Share Posted November 18, 2023 12 hours ago, Jussabitconfused said: Does anyone know how I could see this? I can't test this myself because I use a TA but I did see someone mention on another board that there is an option on the bottom of the homepage on the right side under "plan a cruise" that says "make a payment" and it might show you more about your account. I also see these directions from Royal: https://www.royalcaribbean.com/faq/questions/how-can-i-make-a-payment I know you are not trying to make a payment but step 3 says, " Find all the information, including payment details and due date." Link to comment Share on other sites More sharing options...
Jussabitconfused Posted November 18, 2023 Author #28 Share Posted November 18, 2023 34 minutes ago, jbrinkm said: I can't test this myself because I use a TA but I did see someone mention on another board that there is an option on the bottom of the homepage on the right side under "plan a cruise" that says "make a payment" and it might show you more about your account. I also see these directions from Royal: https://www.royalcaribbean.com/faq/questions/how-can-i-make-a-payment I know you are not trying to make a payment but step 3 says, " Find all the information, including payment details and due date." Thanks, I will try that out. Link to comment Share on other sites More sharing options...
Jussabitconfused Posted November 18, 2023 Author #29 Share Posted November 18, 2023 Date Payment type Amount Status Mar 27, 2023 $300.00 USDPaid May 16, 2023 $404.97 USDPaid Jun 30, 2023 $219.36 USDPaid Nov 9, 2023 $72.00 USDPaid Nov 9, 2023 $254.70 USDPaid Nov 10, 2023 $53.04 USDPaid Nov 12, 2023 $125.97 USDPaid Nov 14, 2023 $1,514.63 USDPaid Nov 17, 2023 $150.00 USDPaid This was what I was able to find using your first suggestion. The other suggestion just takes me to the reservation page which does not show me a breakdown since it has been paid in full. I do not see the $500 companion fare from BOA on there at all. This is just a 3-day cruise on the Allure that I added on to the front of a 5-day cruise on the Mariner in February. Since we are flying from Washington State I thought it would be nice to extend the fun. Link to comment Share on other sites More sharing options...
jbrinkm Posted November 18, 2023 #30 Share Posted November 18, 2023 19 minutes ago, Jussabitconfused said: This was what I was able to find using your first suggestion. The other suggestion just takes me to the reservation page which does not show me a breakdown since it has been paid in full. I do not see the $500 companion fare from BOA on there at all. Glad that one of them worked! Although - irony - the one Royal said would work, didn't, and the one that was just supposed to be for a payment - worked. What is the difference between your total cruise fare price and the payments you've made towards the cruise? (I'm assuming several of those are Planner purchases...) Link to comment Share on other sites More sharing options...
Jussabitconfused Posted November 19, 2023 Author #31 Share Posted November 19, 2023 Here are my statements that I have received. Royal cruise fare math is so confusing. The top is my original, then the second when the port fees changed. The third when I paid 1514.63, I had already paid 300 deposit so it shows 1814.63 paid. The fourth one is the mystery. It should have been a $500 companion fare. This is what BOA said I was getting but it is only reduced by 350. Then the 150 that I finally paid on the last one. I definitely see some money coming off but I expected that I would see the 500 as a payment rather than a reduction in two fares. Which does not add up to a round 500 but I guess I will take what I get. Link to comment Share on other sites More sharing options...
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