detroitlions Posted January 15 #51 Share Posted January 15 If this only happened to a few people NCL should of just let them have the passes. 1 Link to comment Share on other sites More sharing options...
seemoreroyals Posted January 15 #52 Share Posted January 15 3 minutes ago, detroitlions said: If this only happened to a few people NCL should of just let them have the passes. Agree. Hope we get more info on the rest of the story. $50 is not enough of those whose vacations were impacted by this. Link to comment Share on other sites More sharing options...
FreestyleNovice Posted January 15 #53 Share Posted January 15 OP is now battling the Vibe wall and bouncers. Link to comment Share on other sites More sharing options...
Rare Monica887 Posted January 18 #54 Share Posted January 18 Update us, OP! Link to comment Share on other sites More sharing options...
jojo99 Posted January 20 Author #55 Share Posted January 20 So when we boarded we did go to guests services and spoke to the manager. Apparently the glitch was caused by the original itinerary being 7 days and it was changed to 10 days. Not sure when that happened but we booked the cruise 6 months ago so they had lots of time to tfigure things out. About a 100 people got cxld. We only booked the passes a month ago so others had priority I guess. Emailed corporate and got a canned response with the same info as original email. Comp is $25 per person. They also switched ports around last minute due to a holiday in Puerto Rico. Again how did thy not know this a long time ago! Other than that disappointment we are enjoying the cruise 3 1 Link to comment Share on other sites More sharing options...
seemoreroyals Posted January 20 #56 Share Posted January 20 1 hour ago, jojo99 said: So when we boarded we did go to guests services and spoke to the manager. Apparently the glitch was caused by the original itinerary being 7 days and it was changed to 10 days. Not sure when that happened but we booked the cruise 6 months ago so they had lots of time to tfigure things out. About a 100 people got cxld. We only booked the passes a month ago so others had priority I guess. Emailed corporate and got a canned response with the same info as original email. Comp is $25 per person. They also switched ports around last minute due to a holiday in Puerto Rico. Again how did thy not know this a long time ago! Other than that disappointment we are enjoying the cruise Man what a screw up on NCL's part. $25 per person does not sound like much skin off NCL's back for disappointing 100 or so by disallowing their vibe passes. @jojo99 you have a great attitude under the circumstances. Glad you are enjoying your cruise. Hope NCL will reconsider and give all of you that were affected by this a little extra OBC. Link to comment Share on other sites More sharing options...
Rare JGmf Posted January 21 #57 Share Posted January 21 As a "Gotta-Have-Vibe-to-Cruise-on-NCL" devotee, I'm glad the issue wasn't b/c they sold the place to some deep-pocketed group, but saddened for the OP and 100 or so others b/c that's a giant disappointment. Also: $25/pp compensation is rather insulting. 5 Link to comment Share on other sites More sharing options...
Cscomedygrl Posted January 26 #58 Share Posted January 26 @seemoreroyals I was in this same sailing with same situation. We stopped right away at Guest Services once onboard and they just dismissed us and said sorry. Bummer deal that their system allowed this to happen. 1 Link to comment Share on other sites More sharing options...
seemoreroyals Posted January 26 #59 Share Posted January 26 6 hours ago, Cscomedygrl said: @seemoreroyals I was in this same sailing with same situation. We stopped right away at Guest Services once onboard and they just dismissed us and said sorry. Bummer deal that their system allowed this to happen. Did they ever step up and offer more than $25 for, due to their own incompetence, getting your hopes up? Link to comment Share on other sites More sharing options...
Cscomedygrl Posted January 26 #60 Share Posted January 26 2 hours ago, seemoreroyals said: Did they ever step up and offer more than $25 for, due to their own incompetence, getting your hopes up? Nope. We booked the trip several months ago and was always 10 days, so doesn't make sense how it was showing as 7 days in their system, or at least this part of the system. Link to comment Share on other sites More sharing options...
cheer25mom Posted January 26 #61 Share Posted January 26 How does the number of days on the ship even make a difference to how many vibe passes are sold? The capacity is the capacity. Something smells fishy here. If this happened to me I would be livid. Like the OP, our trip is planned around having access to vibe. 1 Link to comment Share on other sites More sharing options...
Rare PATRLR Posted January 26 #62 Share Posted January 26 11 minutes ago, cheer25mom said: How does the number of days on the ship even make a difference to how many vibe passes are sold? The capacity is the capacity. Something smells fishy here. If this happened to me I would be livid. Like the OP, our trip is planned around having access to vibe. I agree, I'd be livid too. The scenario I imagined (completely my imagination) is the cruise was 10 days, they sold X passes to folks that booked the 10 day version. Then it got changed to 7 days and for some reason, they restarted the Vibe counter at 0, losing track of the people who'd already bought passes. Pure speculation - I don't even know if it ever was a 10 day cruise. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now