newtocruiseinblue Posted January 20 #1 Share Posted January 20 When pricing out a cruise on the website, I always check the box to include insurance and for months it never carries it over to the total!!! It’s annoying as you see the total estimate and assume the insurance included because you opted for it. But it’s not! This has been happening consistently every single time price out a cruise. I apologize if this has already been discussed at length… 1 Link to comment Share on other sites More sharing options...
C4HCG Posted January 20 #2 Share Posted January 20 2 hours ago, newtocruiseinblue said: When pricing out a cruise on the website, I always check the box to include insurance and for months it never carries it over to the total!!! It’s annoying as you see the total estimate and assume the insurance included because you opted for it. But it’s not! This has been happening consistently every single time price out a cruise. I apologize if this has already been discussed at length… Maybe buy your insurance separately? 1 Link to comment Share on other sites More sharing options...
Joker54 Posted January 20 #3 Share Posted January 20 2 hours ago, C4HCG said: Maybe buy your insurance separately? You can add the insurance by calling them as long as you have not paid in full. Link to comment Share on other sites More sharing options...
Rare Folsomdoc Posted January 20 #4 Share Posted January 20 I also had this happen. But I selected it when I booked and it also did not carry over. I only noticed it just before final payment. 2 Link to comment Share on other sites More sharing options...
realnice46 Posted January 20 #5 Share Posted January 20 Had that problem when I was price checking didn’t add insurance even though I checked box, went back insurance had increased by $50 and then it added it. I always call when making reservation and have them send invoice when I’m on phone just to make sure everything is there. 2 Link to comment Share on other sites More sharing options...
Rare Folsomdoc Posted January 20 #6 Share Posted January 20 Insurance was on my initial invoice. Then it dropped off. Sure glad I kept that filed otherwise I’d lose the pre-existing condition coverage. 1 Link to comment Share on other sites More sharing options...
Ellaleah Posted January 21 #7 Share Posted January 21 I had the same issue and it is pretty much the same case every time I do a mock booking. Celebrity has the worst website and interface of any of the cruise lines though it has greatly improved. I don’t trust them and wonder if this insurance thing is purposeful! 1 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted January 21 #8 Share Posted January 21 One of the reasons I always use a TA. Let them handle it. 1 Link to comment Share on other sites More sharing options...
newtocruiseinblue Posted January 26 Author #9 Share Posted January 26 On 1/20/2024 at 11:28 PM, Arizona Wildcat said: One of the reasons I always use a TA. Let them handle it. I angree and I always use a TA. 😃 The issue is that there’s a glitch on the Celebrity website where, when you are pricing out a cruise, and you select insurance, it doesn’t carryover to the final estimate when I’m pricing out cruises to see which ones I want to send to my TA… No way to get the website fixed 😕 1 Link to comment Share on other sites More sharing options...
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