JLMcruise Posted April 11 #26 Share Posted April 11 (edited) Only had to hold for 12 minutes!!!! The lady stated if you have 2 things open it will make you reset your password. I always leave the app open on my phone. I never had that happen before. Edited April 11 by JLMcruise more info Link to comment Share on other sites More sharing options...
TourDeCruise Posted April 11 #27 Share Posted April 11 Was working all day yesterday and today but stopped working tonight. Correct password is not working. Link to comment Share on other sites More sharing options...
arealcheapskate Posted April 11 #28 Share Posted April 11 34 minutes ago, JLMcruise said: Only had to hold for 12 minutes!!!! The lady stated if you have 2 things open it will make you reset your password. I always leave the app open on my phone. I never had that happen before. Customer service literally makes stuff up on the fly, I wouldn't trust them to tell me what colour the sky is. 2 1 Link to comment Share on other sites More sharing options...
BeasleysMom66 Posted April 11 #29 Share Posted April 11 Neither working for me right now. Oh well. Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #30 Share Posted April 11 Not working, says wrong password with the correct one Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #31 Share Posted April 11 Now I get the message : you must reset your password 😡 Link to comment Share on other sites More sharing options...
KforKitty Posted April 11 #32 Share Posted April 11 I’m having the same issues today with both the app and website - not recognising my password. I’ve got 2 more attempts but will leave it for now. Catherine Link to comment Share on other sites More sharing options...
twins_to_alaska Posted April 11 #33 Share Posted April 11 I had trouble for 2 days. Called and they said they were having difficulties. I reset my password last night (to the same one it had been) and then I was able to get back into the app and website. Still have access this morning. Link to comment Share on other sites More sharing options...
snohorules Posted April 11 #34 Share Posted April 11 I was able to log in on the app and the website this morning, finally, after resetting my password to what it already was yesterday. Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #35 Share Posted April 11 I just change my password to be able to login Link to comment Share on other sites More sharing options...
indy406 Posted April 11 #36 Share Posted April 11 Same here, reset (changed) passwords on both the Website and the app and I again have access. A little unnerving a few days before we sail. I would have appreciated an email from Celebrity giving notice this needed to be done. Thanks to all on CC who provided advice. Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #37 Share Posted April 11 Could it be that Celebrity is forcing us to change the password? Link to comment Share on other sites More sharing options...
TourDeCruise Posted April 11 #38 Share Posted April 11 My husband changed the email address and that worked except that all our upcoming booked cruises disappeared except for one. Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #39 Share Posted April 11 7 minutes ago, TourDeCruise said: My husband changed the email address and that worked except that all our upcoming booked cruises disappeared except for one. Try to add them with your booking number Link to comment Share on other sites More sharing options...
TourDeCruise Posted April 11 #40 Share Posted April 11 1 minute ago, gerelmx said: Try to add them with your booking number We did that for one of them already. 5 more to add. lol. Link to comment Share on other sites More sharing options...
TMLAalum Posted April 11 #41 Share Posted April 11 Mine not working after trying to log-in this morning for the 1st time in several days. Will try changing password. IT department seems to be going backwards these days! Reservation transfers requested well within allowable time limits aren't being processed without many phone calls to Celebrity. When mine came through 33 days after submission, it was with a new confirmation # and different cabin #. Back to the phone to obtain cabin originally selected. It would seem to me that all it would take to move over to a TA would be a few key strokes and a tap of the send button. Link to comment Share on other sites More sharing options...
jcpc Posted April 11 #42 Share Posted April 11 I was told that in order to access both your account on the website and the app, you must change your password. Password must consist of 8 characters including letters, 1 number and 1 special character. If your password already met these requirements there is no need to change it. I changed my password (keeping it the same password but just adding 1 special character) and can access both now. It would have been nice if Celebrity sent out an email letting us all know this! Link to comment Share on other sites More sharing options...
Weboos2 Posted April 11 #43 Share Posted April 11 (edited) Managed to access app after resetting password, which was the same as the original one. Edited April 11 by Weboos2 Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted April 11 #44 Share Posted April 11 (edited) App and website not working for me. I’ll wait awhile to see if they can get it working again. mac_tlc Edited April 11 by mac_tlc Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted April 11 #45 Share Posted April 11 7 minutes ago, jcpc said: I was told that in order to access both your account on the website and the app, you must change your password. Password must consist of 8 characters including letters, 1 number and 1 special character. If your password already met these requirements there is no need to change it. I changed my password (keeping it the same password but just adding 1 special character) and can access both now. It would have been nice if Celebrity sent out an email letting us all know this! Mine already met that but I had to change it anyway. Link to comment Share on other sites More sharing options...
jcpc Posted April 11 #46 Share Posted April 11 18 minutes ago, WrittenOnYourHeart said: Mine already met that but I had to change it anyway. How strange. A friend of mine had a password that met the requirements and she didn’t have to change it. Typical Celebrity….LOL 1 Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted April 11 #47 Share Posted April 11 27 minutes ago, jcpc said: How strange. A friend of mine had a password that met the requirements and she didn’t have to change it. Typical Celebrity….LOL Yup. And unlike others who "changed" it to the same thing, I got a "you cannot use a previous password" message. So the inconsistency is all over the place. Link to comment Share on other sites More sharing options...
gerelmx Posted April 11 #48 Share Posted April 11 I change the password to an old one(back to the original) an it does not meet the requirements. No warning you can't use a old password or you don't meet the requirements Link to comment Share on other sites More sharing options...
Rare Tyler414 Posted April 11 #49 Share Posted April 11 I had problems yesterday, said password was wrong (it was not) tried this morning, same thing I changed my password and all is good. Link to comment Share on other sites More sharing options...
Mark+Anne Posted April 11 #50 Share Posted April 11 27 minutes ago, Tyler414 said: I had problems yesterday, said password was wrong (it was not) tried this morning, same thing I changed my password and all is good. Same experience here......changed password and it worked. Anne Link to comment Share on other sites More sharing options...
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