molly361 Posted June 1 #1 Share Posted June 1 If I already booked specialty restaurants online can I call and get the 25% Zenith discount adjustment on them?Thank you Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted June 1 #2 Share Posted June 1 Do it on board. 2 Link to comment Share on other sites More sharing options...
jelayne Posted June 1 #3 Share Posted June 1 We have not been successful getting the discount applied once onboard, although some have. We have been told, by Guest Relations, MaitreD, and Retreat Concierges on 3 different ships that it only applies to bookings made on board. We now wait until we board to book. That actually worked out well on our April cruises as we got 2 for 1 at one restaurant and 30% off 2 others. 2 Link to comment Share on other sites More sharing options...
Lastdance Posted June 1 #4 Share Posted June 1 We also have done it onboard with great success at each restaurant. When it did not happen at Eden and we did not have a good experience, our dinner was completely refunded. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted June 1 #5 Share Posted June 1 Unable to to prior to cruise. I usually just have the Retreat Host make the adjustment after boarding. I did have a problem with that on Apex and after asking the Retreat Hosts (all 3) and the Retreat Manager (2x), I wrote the Hotel Director via attention to detail form. It was fixed within an hour. They would just assure me it would be taken care of (after I had already dined). It wasn't a great amount of money but just became the principal. 4 1 Link to comment Share on other sites More sharing options...
jcpc Posted June 1 #6 Share Posted June 1 I've never had a problem having my 25% discount applied once onboard to a reservation that I made prior to sailing. But......I maybe I've just been lucky! 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted June 1 #7 Share Posted June 1 35 minutes ago, jcpc said: I've never had a problem having my 25% discount applied once onboard to a reservation that I made prior to sailing. But......I maybe I've just been lucky! I've never had a problem except for that one time on Apex. Last cruise I had a reservation I had made and paid for but then got Upgraded to a RS. The concierge took care of in in 3-4 minutes. 1 1 Link to comment Share on other sites More sharing options...
molly361 Posted June 1 Author #8 Share Posted June 1 My cruising friend likes to have reservations before boarding. If they can adjust it onboard that will be good. If not no biggie Link to comment Share on other sites More sharing options...
phoenix_dream Posted June 1 #9 Share Posted June 1 I have never not been able to get it adjusted onboard. Sometimes the waiter is a bit confused, but we have always been able to get the maître d' to do it, or now that we can use the lounge we ask the Retreat concierge to handle it for us ahead of time as soon as we board 1 Link to comment Share on other sites More sharing options...
TommyD3 Posted June 2 #10 Share Posted June 2 I specifically asked the F&B about this onboard Reflection last week. Policy is that you will be refunded the 25% discount, but no refund of the full gratuity paid when booked pre=cruise. 1 Link to comment Share on other sites More sharing options...
jelayne Posted June 2 #11 Share Posted June 2 4 hours ago, phoenix_dream said: I have never not been able to get it adjusted onboard. Sometimes the waiter is a bit confused, but we have always been able to get the maître d' to do it, or now that we can use the lounge we ask the Retreat concierge to handle it for us ahead of time as soon as we board We had both the Retreat Concierge & Maitre D not do it more than once. One time RC “ restaurants are fully booked and the only way to do it is to cancel and then try and rebook. There is a wait list so I can’t guarantee you will clear the waitlist before the end of the cruise.” Maitre D said “ sure I’ll take care of” 2 different ships neither discount occurred. We have given up and just book once on board. Link to comment Share on other sites More sharing options...
Rare little britain Posted June 2 #12 Share Posted June 2 Is the 25% discount a one time use thing or can you use it on multiple reservations? thanks Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 2 #13 Share Posted June 2 7 hours ago, little britain said: Is the 25% discount a one time use thing or can you use it on multiple reservations? thanks It applies every time one dines in a specialty restaurant. 1 Link to comment Share on other sites More sharing options...
Rare little britain Posted June 2 #14 Share Posted June 2 (edited) 50 minutes ago, Happy Cruiser 6143 said: It applies every time one dines in a specialty restaurant. Thank you cost + 18% less 25% or cost less 25% plus 18% both come to same I think versus planner “sale” price which includes gratuity. Will watch out for sales! Edited June 2 by little britain 1 Link to comment Share on other sites More sharing options...
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