Cruisintimer Posted July 30 #276 Share Posted July 30 Today I received an upgrade acceptance email and I printed out the new travel summary reflecting the change but the app still shows the old cabin number. The is one of many app problems I have encountered lately. Still waiting on medallions. Got a FedEx text today saying a package is coming from Singapore. All past medallions have been shipped USPS here in U.S. but upon checking the internet some in the past have been sent to Princess cruisers via Fedex/Singapore. Customer service at Princess once again had no info. on shipping date so it's a waiting game to see if it's coming from Singapore. We haven't placed any other orders via the internet so thinking it may be medallions??? 1 Link to comment Share on other sites More sharing options...
EDVM96 Posted July 30 #277 Share Posted July 30 20 hours ago, MsSoCalCruiser said: Is it safe to log onto our Personalizer’s again? Who said it was unsafe to do so. 2 Link to comment Share on other sites More sharing options...
dog Posted July 30 #278 Share Posted July 30 19 hours ago, Wishing on a star said: I am also wondering if this problem is still going on? After reading one comment here, I want to go pull up our account, and check the cabin we have booked. Once again I can’t get in to the app or the website. 1 Link to comment Share on other sites More sharing options...
voljeep Posted July 30 #279 Share Posted July 30 22 minutes ago, dog said: Once again I can’t get in to the app or the website. no problem for me on both 1 Link to comment Share on other sites More sharing options...
lx200gps Posted July 30 #280 Share Posted July 30 58 minutes ago, dog said: Once again I can’t get in to the app or the website. Interesting. After you posted this I was able to log in just fine. An hour later, now when I try to log in, on every PC, every browser, both Windoze and Linux, I am presented with a Princess window demanding that I update all my personal information. Notice that it says "...complete your registration" when I have been a member for years 2 Link to comment Share on other sites More sharing options...
kb4683 Posted July 30 #281 Share Posted July 30 (edited) 15 minutes ago, lx200gps said: Interesting. After you posted this I was able to log in just fine. An hour later, now when I try to log in, on every PC, every browser, both Windoze and Linux, I am presented with a Princess window demanding that I update all my personal information. Notice that it says "...complete your registration" when I have been a member for years I am having the same problem, tried husband's account with the same. Hesitant to fill all the info out at this point. Tried in both Safari and Chrome with same result. Edited July 30 by kb4683 2 Link to comment Share on other sites More sharing options...
lx200gps Posted July 30 #282 Share Posted July 30 2 minutes ago, kb4683 said: I am having the same problem, tried husband's account with the same. Hesitant to fill all the info out at this point. Same here. I think I'll wait to hear from a few other brave souls who enter their details, before I update mine ;o) 3 Link to comment Share on other sites More sharing options...
dog Posted July 30 #283 Share Posted July 30 7 minutes ago, lx200gps said: Same here. I think I'll wait to hear from a few other brave souls who enter their details, before I update mine ;o) Same on website- not touching it. app is fine now- did nothing 2 Link to comment Share on other sites More sharing options...
georgemoe Posted July 30 #284 Share Posted July 30 8 minutes ago, lx200gps said: Same here. I think I'll wait to hear from a few other brave souls who enter their details, before I update mine ;o) Same issue. It won't even let me submit new info. IT needs some coffee. 🙂 3 Link to comment Share on other sites More sharing options...
memoak Posted July 30 #285 Share Posted July 30 17 minutes ago, georgemoe said: Same issue. It won't even let me submit new info. IT needs some coffee. 🙂 I just booted my phone and that screen disappeared. No problems getting to my account Link to comment Share on other sites More sharing options...
dog Posted July 30 #286 Share Posted July 30 I filled in feedback on bottom of page- I am in now- regular login 1 Link to comment Share on other sites More sharing options...
milamber Posted July 30 #287 Share Posted July 30 1 hour ago, lx200gps said: Interesting. After you posted this I was able to log in just fine. An hour later, now when I try to log in, on every PC, every browser, both Windoze and Linux, I am presented with a Princess window demanding that I update all my personal information. Notice that it says "...complete your registration" when I have been a member for years Be careful with that. I had exactly the same message a fortnight ago. I assumed it was in relation to the problems I've been having getting Princess to do the simple job of getting my address correct, despite several phone calls (can't be updated online, at least not in the UK. Or rather, it can, but it doesn't work.....) So I updated my details as requested, address is now correct, but my account now shows me as a new customer, with a completely new Captains Circle number, no cruise history, no booked cruises. I've been trying to get Princess to correct this now. You can guess my success rate. Weirdly if I use exactly the same email and password to log into the app it's fine. So don't touch it, is my advice 2 Link to comment Share on other sites More sharing options...
MacMadame Posted August 2 #288 Share Posted August 2 On 7/25/2024 at 2:40 PM, JamieLogical said: Another thing I do and I believe is available for most credit cards is to have notifications sent to my phone and email whenever a purchase of more than $200 or an international purchase is made on any of my credit cards. I have it set up to get them for all purchases. Sometimes these scammers start with a small purchase to see if you'll catch it. Link to comment Share on other sites More sharing options...
GonzoWCS Posted August 2 #289 Share Posted August 2 Following. Cheers Link to comment Share on other sites More sharing options...
Fortunate 2 travel Posted August 2 #290 Share Posted August 2 On 7/29/2024 at 11:46 PM, Cruisintimer said: Today I received an upgrade acceptance email and I printed out the new travel summary reflecting the change but the app still shows the old cabin number. The is one of many app problems I have encountered lately. Still waiting on medallions. Got a FedEx text today saying a package is coming from Singapore. All past medallions have been shipped USPS here in U.S. but upon checking the internet some in the past have been sent to Princess cruisers via Fedex/Singapore. Customer service at Princess once again had no info. on shipping date so it's a waiting game to see if it's coming from Singapore. We haven't placed any other orders via the internet so thinking it may be medallions??? August 2023 our medallions were shipped via FedEx from Singapore. We got them the day after they were shipped and we are in Florida. 1 Link to comment Share on other sites More sharing options...
rosevew Posted September 16 #291 Share Posted September 16 This morning I went to the web version log in, rather than the app and have ended up with somebody else's details. Name & DOB, plus photo. I've reported it to Princess privacy email so it'll be interesting to know what they have to say about it. 3 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 16 #292 Share Posted September 16 2 hours ago, rosevew said: This morning I went to the web version log in, rather than the app and have ended up with somebody else's details. Name & DOB, plus photo. I've reported it to Princess privacy email so it'll be interesting to know what they have to say about it. This happened 2 months ago. Thought they had fixed this. What browser are you using, Chrome? If so, try another browser, let us know. You have been on the website in the last 2 months, correct? Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted September 16 #293 Share Posted September 16 Oh no! I hope this isn't as widespread as last time! Link to comment Share on other sites More sharing options...
rosevew Posted September 16 #294 Share Posted September 16 1 hour ago, PacnGoNow said: This happened 2 months ago. Thought they had fixed this. What browser are you using, Chrome? If so, try another browser, let us know. You have been on the website in the last 2 months, correct? Using Firefox. I'm on the website every day! It's not causing me a problem but it is unacceptable Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted September 16 #295 Share Posted September 16 3 hours ago, rosevew said: This morning I went to the web version log in, rather than the app and have ended up with somebody else's details. Name & DOB, plus photo. I've reported it to Princess privacy email so it'll be interesting to know what they have to say about it. Nothing. They will say nothing. 1 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted September 16 #296 Share Posted September 16 I only see my cruises using Chrome. That's all fine and dandy, but not the issue. Who's seeing my info...or anyone's personal info...that's a huge concern! 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 16 #297 Share Posted September 16 31 minutes ago, rosevew said: Using Firefox. I'm on the website every day! It's not causing me a problem but it is unacceptable Absolutely, agree. If you have a TA/CVP, I’d also report this to them. 1 Link to comment Share on other sites More sharing options...
dog Posted September 16 #298 Share Posted September 16 No problem here, except I get kicked out of my booking with technical difficulties. Link to comment Share on other sites More sharing options...
PMGS247 Posted September 16 #299 Share Posted September 16 6 minutes ago, dog said: No problem here, except I get kicked out of my booking with technical difficulties. Same....having said that I've gotten that error when I click on "Manage my booking" at least 80% of my attempts for what must be 2 months at this point. 1 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted September 16 #300 Share Posted September 16 (edited) 4 hours ago, rosevew said: This morning I went to the web version log in, rather than the app and have ended up with somebody else's details. Name & DOB, plus photo. I've reported it to Princess privacy email so it'll be interesting to know what they have to say about it. Probably no response. The Princess website is so wonky. TAs use a different system and bothering them no very useful. A CVP - absolutely. If things on the website went perfectly you would know it had been hacked! Edited September 16 by Arizona Wildcat Link to comment Share on other sites More sharing options...
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