UPDATED ACCESSIBLE EMAIL

[Catz24031]

Having received emails on forthcoming cruises with P & O and Cunard my query is:

 

I originally booked balcony cabin for the P & O cruises and accessible cabin for Cunard. I was allocated evac chair for all 3 cruises.

 

I have been upgraded to accessible cabins for P & O and duly sent revised accessible forms in June this year. I was assured the evac chairs were  allocated.

 

Upon receiving these updated emails I checked on my Personaliser for both P & O and Cunard and no evac chairs are shown.

Should I phone both companies to recheck?

[david63]

1 hour ago, Catz24031 said:

Should I phone both companies to recheck?

Personally I would - far better than arriving at theport and finding that there is an issue.

[TigerB]

I don't think they show on the My Cruise information any more, ours dropped off a while ago. Check your booking confirmation, it should be the first item on the itinerary page; this is one we received after booking our last cruise...

 

 

If yours doesn't show that information you could perhaps ask for updated ones to be sent.

 

 

[annieuk]

When I booked through my travel agent, a specialist cruising club, three weeks ago I was able to book an evacuation chair as I would be taking a scooter.  I booked a suite, one that is on the list of approved suites for taking a scooter.  I specifically asked for my booking confirmation be sent through the post and not on line.  When I received the confirmation at the top of the Itinerary page there was confirmation of the evac chair.  However, when I looked on the Manage My Booking section of the website there was no mention of the chair.  I understand, that for some reason, the confirmations no longer appear on the on line confirmation, maybe something to do with the P&O IT people, they don't have a good record!

[daiB]

It certainly would appear that the Evac chair conformation is no longer being shown on line. I have read many reports of this over many platforms. As above it will be shown on your P&O invoice at the top of your itinerary. My advice is to print out that part of your invoice.

[Catz24031]

Thank you for your reassuring replies.

 

Have just checked my three booking confirmation forms and they all state an evacuation chair for my husband.

 

Will print these out to take prior to boarding.

[molecrochip]

5 hours ago, annieuk said:

However, when I looked on the Manage My Booking section of the website there was no mention of the chair.  I understand, that for some reason, the confirmations no longer appear on the on line confirmation, maybe something to do with the P&O IT people, they don't have a good record!

It’s not about P&O IT now not showing it on the daily page, that was a temporary quick fix to show the reservation of an Evac Chair.

 

Its rightful place is on the booking confirmation which forms part of your contract with P&O. Changes to booking system like this take longer, in part due to the legal/compliance sign-offs required.

[TigerB]

@molecrochip, thanks for that information.👍🏻

 

 

In my opinion, apart from the legal requirement that you mention, it is much better from a personal perspective to have it on the booking confirmation rather the My Cruise information.  Previously, if there was a query at the port about the booking of an evacuation chair, you would have the faffing about of logging into the My Cruise section of your account in order to show one was booked. Just showing a screenshot probably wouldn't cut it, as that wouldn't show the booking number or date the chair was booked.  Now, you can either show a printed copy of the complete booking confirmation, or a saved PDF copy of the same. Much less hassle.