Cruising in my mind Posted Wednesday at 07:03 PM #1 Share Posted Wednesday at 07:03 PM So I am on the Serenade of the Seas on Oct 20, 2024. I do not need, plan to use or want the internet package for the week. I am traveling with family and friends who will not be using the package either, however I was told today by customer service that the app will be of no use to me on the ship even though I have been instructed many times that we should have the app installed on our phones for boarding, and other needs on the ship like the daily planner. IS THIS TRUE? Link to comment Share on other sites More sharing options...
BND Posted Wednesday at 07:07 PM #2 Share Posted Wednesday at 07:07 PM (edited) No, it's not true. The app works without the internet package. You have to connect to ship's wifi and put your phone in airplane mode. When you connect it will ask if you want it for the app or if you want to connect to Voom. Just choose the one for the app. Customer service was wrong. Edited Wednesday at 07:08 PM by BND 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted Wednesday at 07:07 PM #3 Share Posted Wednesday at 07:07 PM You got bad info. You can use the app without buying an internet package. Link to comment Share on other sites More sharing options...
smokeybandit Posted Wednesday at 07:08 PM #4 Share Posted Wednesday at 07:08 PM 1 minute ago, BND said: When you connect it will ask if you want it for the app or if you want to connect to Voom. You don't need to do anything special to use the app. Just connect to ship wifi and go. When you launch a browser is where you'd get those questions. Link to comment Share on other sites More sharing options...
Rare shof515 Posted Wednesday at 07:10 PM #5 Share Posted Wednesday at 07:10 PM the app uses the local INTRANET that works without a INTERNET package 1 Link to comment Share on other sites More sharing options...
BND Posted Wednesday at 07:10 PM #6 Share Posted Wednesday at 07:10 PM 1 minute ago, smokeybandit said: You don't need to do anything special to use the app. Just connect to ship wifi and go. When you launch a browser is where you'd get those questions. Gee, I've used it many times. It can and does ask when connecting to the wifi (most of the time). Link to comment Share on other sites More sharing options...
smokeybandit Posted Wednesday at 07:13 PM #7 Share Posted Wednesday at 07:13 PM 1 minute ago, BND said: Gee, I've used it many times. It can and does ask when connecting to the wifi (most of the time). I've never seen that when using the app. Are you using an iPhone by chance? Maybe it's some Android/iPhone difference. Link to comment Share on other sites More sharing options...
crzndeb Posted Wednesday at 07:20 PM #8 Share Posted Wednesday at 07:20 PM 9 minutes ago, shof515 said: the app uses the local INTRANET that works without a INTERNET package Sounds like somebody else worked in communications or IT 😉 Link to comment Share on other sites More sharing options...
BND Posted Wednesday at 07:40 PM #9 Share Posted Wednesday at 07:40 PM 24 minutes ago, smokeybandit said: I've never seen that when using the app. Are you using an iPhone by chance? Maybe it's some Android/iPhone difference. Google Pixel 8 for the last few months, before that Pixel 6. It does it when we switch between voom and just using the app, but I've seen it other times. It comes up with two blue outlined boxes when you connect to wifi. The voom link takes you to a logon page. Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted Wednesday at 07:53 PM #10 Share Posted Wednesday at 07:53 PM Not only can you use the app on the ship, I feel it’s necessary to be able to see what’s going on, or to check on your account. But it also has a chat function that’s free. Sometimes you’ll get a notification when someone sends a message, but not all the time. But last time we cruised I bought the internet, but DH didn’t and oddly we were able to use messages app on our iPhone between each other. Link to comment Share on other sites More sharing options...
Rare twangster Posted Wednesday at 08:07 PM #11 Share Posted Wednesday at 08:07 PM The app works on board without a paid Voom plan. For example, checking your account balance to make sure all the charges are valid or confirming ship time. Enable airplane mode, connect to ship WiFi and if it doesn't bring up the sign in page visit logout.com which should redirect to this sign in page. Android: Apple: 1 Link to comment Share on other sites More sharing options...
Cruising in my mind Posted Thursday at 06:29 PM Author #12 Share Posted Thursday at 06:29 PM Thanks so much everyone for your responses. I appreciate the information. I am relieved to know I will be ale to use the app, it looks very useful and I will be able to communicate with family on the ship.. Link to comment Share on other sites More sharing options...
Theresa DeLisle Posted Friday at 04:03 PM #13 Share Posted Friday at 04:03 PM (edited) Is this just for communicating with people on the ship or can you text with family back home and use email? I am very confused. Edited Friday at 04:03 PM by Theresa DeLisle Spelling error Link to comment Share on other sites More sharing options...
Biker19 Posted Friday at 04:05 PM #14 Share Posted Friday at 04:05 PM Just now, Theresa DeLisle said: Is this just for communicating with people on the ship or can you text with family back home and use email? I am very co fused. The text function within the app only works on board with others using the app. You may get some incoming traffic (like email notifications and texts) bit unlikely to be able to send any. Link to comment Share on other sites More sharing options...
Theresa DeLisle Posted Friday at 04:27 PM #15 Share Posted Friday at 04:27 PM Thank you! It sounds like I did the right thing by purchasing the internet package. Link to comment Share on other sites More sharing options...
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