Don't be scammed!

[shipgeeks]

There are several posts on other sites about people calling their cruise line to ask a question, add gratuities, etc., and they are reaching a scam that has access to their booking information, and always says they need to pay $$ right away to keep their booking.  It's not the real number.

If you need to call your cruise line for any reason, do not google the phone number.  Go to your booking, and find the customer service number.

[leaveitallbehind]

15 minutes ago, shipgeeks said:

There are several posts on other sites about people calling their cruise line to ask a question, add gratuities, etc., and they are reaching a scam that has access to their booking information, and always says they need to pay $$ right away to keep their booking.  It's not the real number.

If you need to call your cruise line for any reason, do not google the phone number.  Go to your booking, and find the customer service number.

Good information. Or go to the cruise line's web site as all contact information will be shown there as well. And if you booked through a travel agent, they would be the contact point.  Other than things purchased or directly managed by you through the on line or app planner, they have the booking responsibility for everything related to your cruise, not the cruise lines.

Edited October 17 by leaveitallbehind

[donaldsc]

On 10/17/2024 at 4:49 AM, leaveitallbehind said:

Good information. Or go to the cruise line's web site as all contact information will be shown there as well. And if you booked through a travel agent, they would be the contact point.  Other than things purchased or directly managed by you through the on line or app planner, they have the booking responsibility for everything related to your cruise, not the cruise lines.

 

You still have to be careful as many sites that look that the cruise company sites are not the real company sites.  Also these fake cruise company sites often come up higher on your Google search than the real site.  Things can be trickly.

 

DON

[MacMadame]

Look at the URL. If doesn't end with the domain of the cruise line, it's a scam site. For example, if the URL is store.princess.com.othercompany.de then it's not princess.com's site. It's that other company's website.

[broadwaybaby123]

On 11/18/2024 at 6:33 PM, MacMadame said:

Look at the URL. If doesn't end with the domain of the cruise line, it's a scam site. For example, if the URL is store.princess.com.othercompany.de then it's not princess.com's site. It's that other company's website.

Just adding on, a correct URL would look something like this:

 

https://www.celebritycruises.com

 

The "S" in the very beginning of the URL stands for "Secure", meaning it IS the actual site. Bookmark this site for any questions regarding your cruise or cruise line. This is what is known as your "Known Goods" site. Check this site when you see emails as well to see if the deals are legit. Check this site before clicking on ANY suspicious links.

 

For those that use a TA, contact them first before clicking ANYTHING.

[MacMadame]

31 minutes ago, broadwaybaby123 said:

Just adding on, a correct URL would look something like this:

 

https://www.celebritycruises.com

 

The "S" in the very beginning of the URL stands for "Secure", meaning it IS the actual site.

No, it doesn't mean it's the actual site. It means packets are being sent over the internet using a secure protocol. You can send packets to a scam site using https.

[broadwaybaby123]

10 hours ago, MacMadame said:

No, it doesn't mean it's the actual site. It means packets are being sent over the internet using a secure protocol. You can send packets to a scam site using https.

True, but I have it on good authority that that's not the case 

[PJsArtFun]

23 minutes ago, broadwaybaby123 said:

I have it on good authority that that's not the case

Yes scammers can use HTTPS. Click for authoritative source

Edited November 25 by PJsArtFun
Forgot the “S” in HTTPS the first time

[broadwaybaby123]

1 hour ago, PJsArtFun said:

Yes scammers can use HTTPS. Click for authoritative source

Agree to slightly disagree.

[PJsArtFun]

27 minutes ago, broadwaybaby123 said:

Agree to slightly disagree.

🤷🏼‍♀️ ok. I won’t try to convince you with my CISSP, CISM, and CRISC (retired) certifications but I hope you never get scammed. 

[broadwaybaby123]

Have a nice day!

Edited November 25 by broadwaybaby123

[ludocdoc]

My wife googled the number for Virgin, trying to book some restaurants and such. She gave the scammer our booking number and her date of birth (maybe her email) which was enough for him to view our booking. Thus he could see our paid in full balance. So she assumed he was legit as he could see the booking. He told her we needed to pay $351 or so in "doc fees." She broiught the phone to me and I shut him down. 

 

She dialed 855-601-8727. I cant even find this number on google now, only half an hour after this. 

Scammer wanted to call him back at 888-741-3008 extensio 103. "David" Googling this number yields a few hits of others scammed.

[MacMadame]

You might want to warn the cruise line and make it so no one can cancel your booking. They might do that in revenge.

[shipgeeks]

17 hours ago, ludocdoc said:

My wife googled the number for Virgin, trying to book some restaurants and such. She gave the scammer our booking number and her date of birth (maybe her email) which was enough for him to view our booking. Thus he could see our paid in full balance. So she assumed he was legit as he could see the booking. He told her we needed to pay $351 or so in "doc fees." She broiught the phone to me and I shut him down. 

 

She dialed 855-601-8727. I cant even find this number on google now, only half an hour after this. 

Scammer wanted to call him back at 888-741-3008 extensio 103. "David" Googling this number yields a few hits of others scammed.

This seems to be standard, that the scammer says he can see the booking. He can't, but he can fake it and sound legitimate.

 

[PJsArtFun]

1 hour ago, shipgeeks said:

the scammer says he can see the booking. He can't,

Scary… on at least one cruise line all you need to log in is booking number, first/last name, and DOB. 

Edited November 27 by PJsArtFun
Fixed spelling

[Sianli]

On 10/17/2024 at 5:44 AM, shipgeeks said:

There are several posts on other sites about people calling their cruise line to ask a question, add gratuities, etc., and they are reaching a scam that has access to their booking information, and always says they need to pay $$ right away to keep their booking.  It's not the real number.

If you need to call your cruise line for any reason, do not google the phone number.  Go to your booking, and find the customer service number.

This happened to a fried. Great advice.