45 day letter

[terrib1964]

Ok so a question now. I sent my letter of praise out to Carnival about 3 weeks ago...how long after you sent your letters to them did it take to get one back from them?

 

Hi Tali!

 

I got mine in about 4 weeks!

 

Terri :D

[pigfishinn]

My 45 day letter was a $100 OBC - YEAH!!! It did have an 18 month expiration on it. Possibly because it was OBC compared to a bon voyage dept gift? I wrote snail mail and got the 45 day letter about 3 1/2 - 4 weeks later. :)

[big_duck]

Ok so a question now. I sent my letter of praise out to Carnival about 3 weeks ago...how long after you sent your letters to them did it take to get one back from them?

 

Maybe never, not everyone gets one.

[cjar855]

Ok so a question now. I sent my letter of praise out to Carnival about 3 weeks ago...how long after you sent your letters to them did it take to get one back from them?

 

I'd say it was between 3-4 weeks. Hopefully yours is on it's way. Good Luck.

[halos]

That's a lovely gesture! Some of the other cruise lines should take note on small courtesies to their past passengers

 

I've gotten this 45 day letter several times from CCL and after my NCL cruise, I wrote them and they also sent me a similar letter....which was a total surprise because I didn't know NCL did that.

[Lyncoya]

Can I send this 45 day letter via email?

[runningradical]

I sent my letter via email and I recieved a 45 day letter in about ten days.

[halos]

Can I send this 45 day letter via email?

 

:) You don't send the 45 day letter, you send a letter with comments to CCL and THEY (may or may not) send YOU a letter that thanks you for taking the time to comment. The letter asks you to call 45 days prior to your next sail date, (hence the name) and when you do call 45 days prior to your sail date, they will offer you a small token of thanks. This will be your choice of a few options which may include 4 coupons for soda, 4 coupons for bar drinks, a bottle of wine, chocolates, a free cruise photo...or possibly a few other options. ;)

[Lyncoya]

what is the email adress to send this letter? Thanks! :D

[halos]

what is the email adress to send this letter? Thanks! :D

 

 

I found better luck with snail mail:

 

 

Carnival Cruise Lines

Address: 3655 NW 87th Ave., Miami, FL 33178-2428

[Lyncoya]

I'll do both! Just an FYI for those who want the email address. It's grelations@carnival.com :D Thanks again!!!!

[cjar855]

what is the email adress to send this letter? Thanks! :D

The address if you send by snail mail is:

 

 

Guest Relations

Carnival Cruiselines

Carnival Place

3655 NW 87 Ave

Miami, FL 33178

[CruisinMermaid]

Well that's awesome! I think that after this cruise I will try and find something I can write about! I am bad at this stuff I have to be honest I forget to send my own credit card and car payments in but I will try and remember to do this! So you just send it in the mail to guest relations and they send you back a 45 day letter? I like the idea! my only problem is remembering to watch out for the 45 days before I cruise...does it have to be the exact 45th day? Can it be 38 days?

 

We received our 45 day letter about 35 days before we cruised. I called the Bon Voyage Department right after receiving the letter. I think as long as you call with 45 days or less till sailing you'll be okay.

[People_Mover]

I blasted Carnival after my nightmare cruise back in the day. I even saved the e-mail they wrote back to me:

 

Mr. xxxxxxxxxx

 

 

RE: INSPIRATION, 05/05/05, xxxxxxxxxx

 

Dear Mr. xxxxxxxx:

 

We realize that in this competitive world you have several cruise lines to

choose from. We are glad you chose to spend your vacation with us.

 

We extend our sincere apologies for any discomfort you may have

experienced due to the plumbing issues encountered in your cabin. We

realize one of the most important aspects of our guests' cruise vacation

is the time spent relaxing, therefore, we are sorry to note your

disappointment in this regard.

 

We are also sorry to learn of your overall disappointment with the Beach

Buggy and Snorkel Adventure. Carnival must rely on the information

provided by the tour operators as these tours are independently operated.

I apologize that the excursion did not meet with your expectations.

 

Copies of all of your comments have been shared with the respective

department administrators for their information and necessary corrective

action. You can be assured that changes will be made to ensure that our

guests are receiving the quality product and service they expect and

deserve.

 

To enhance your next cruise experience with us, we would like to extend to

you a special gift. Please call our Guest Relations Department 45 days

prior to your next cruise to make the necessary arrangements. Our

toll-free number is 1-800-929-6400. Any of our Special Advisors will be

happy to assist you.

 

Be assured that your comments have been passed on to those in a position

to make a difference. We thank you for bringing them to our attention.

 

Sincerely,

Debra St. Amand

Special Advisor, Office of the President

[Frank12]

Whoever named it the 45 day letter hit the nail on the head.

I got one today and it is exactly 45 days till my next cruise!:D

[Sanger Cruiser]

Thanks to this post I also sent a letter to Carnival and got my 45 day letter. I can't wait to call it in in 20 days.

[steel123]

Does anyone know if you can receive the 45 day letter with a phone call to guest relations? I called Guest Relations to give some positive feedback and a minor complaint upon returning from the Triumph, but now I'm wondering if I should write them a letter, too!:)