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Are onboard mutinies justified?


Erica@cruisecritic

Are onboard mutinies justified in the event of an itinerary change?  

2,615 members have voted

  1. 1. Are onboard mutinies justified in the event of an itinerary change?

    • Yes -- cruise passengers should get compensated for all missed ports.
      45
    • Yes -- cruise lines don't give passengers another way to complain.
      23
    • Maybe -- but only if the cruise is seriously re-routed.
      48
    • Maybe -- but only if the cruise staff mishandles the situation.
      135
    • No -- if you can't handle a missed port, don't cruise during hurricane season.
      1726
    • No -- cruise passengers need to read the fine print.
      406
    • No -- you're still on vacation, aren’t you?
      188
    • I've posted my opinion below.
      43


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I can think of worse things than being stuck on a cruise ship. If you choose to cruise during this time of year you better be prepared to have changes in your itinerary and to take it out on the employees was mean. I might be dissapointed but I would rather be safe and relaxing on ship than unsafe in waters no one had any business being in. The Captain made the right call.

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if there are drastic service related issues that are ignored than I can see how this may occur...but missing ports due to an act of nature is not the cruise lines fault...and for pax to react this way is horrible...I am sure the cruise line did what they could to find ports to replace the originals but you cant just sail a cruise ship into any dock whenevr you feel like it...and to say they would fight back tips b/c they missed ports is pretty bad...did the dining room server or room attendant give you anything less than stellar service...why punish them for something out of their control

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We were not allowed to go to Bermuda...as someone mentioned Carnival does not have a "contract" with Bermuda this time of year - so we couldn't go. Someone else said they should have taken us to another island...but you have to remember that not only was Hanna around but our friend IKE was right behind her.....so we simply couldn't get around anything and still make it back to NYC on time....and to be honest Newport was awesome....and the weather sailing back was great. We had a great time.

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As I said earlier, it's not about missed ports and mutinys. They just wanted to hear about some kind of compensation. Laura Anne, you even said the mob ruined it for your chances of some kind of compensation. What would you have liked from the cruiseline?:confused:

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I don't think I really wanted anything big....but how about a free drink or 2? Maybe $25 obc....the excursions we had to book were much more expensive. I was NOT expecting the return of fare or anything like that....I wouldn't have even minded a coupon towards another cruise with them. We will cruise with them again so they certainly aren't losing out with us.

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Socref124

 

Yes - they did keep us posted as to the re-routing.....that was not the groups issue. They didn't like the alternate choice of ports. They could careless how many times they were told where we would be going....the fact is they weren't happy because we didn't end up in the caribbean.

 

Thats just nuts to behave like children under those circumstances. Someone back several pages had commented that Carnival did not keep the passengers advised of what was going on. I'm glad that you are here and were on the ship and can unequivocally state that Carnival did communicate with the passengers. Sorry you had to put up with so muich adolescent behavior on your cruise.

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Missing a port is not just an event that happens during hurricane season. It can happen anytime. We missed our Grand Cayman stop during our December, 2005 cruise.

 

Were we disappointed? Yes. But we knew that it had been cancelled for a very good reason. (high winds) And we continued to have fun during our vacation.

 

The waitstaff continued to serve us great food.

 

Our room steward continued to clean our cabin and leave cute towel animals on our bed.

 

The casino continued to take our money. (ROFL)

 

The froo-froo drinks continued to be served.

 

Life was still good.

 

D.

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I've been on cruises in January in the caribbean where weather didn't allow stops at a tender port. When possible, we ported elsewhere; when not, we had an additional sea day. No special consideration was given and no one complained. Maybe because it was only one stop.

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It's great that you have such confidence in the Captain, but...I just gotta ask, when the dude can't even follow basic Customer Service practices, it's kinda hard to have such total confidence in his overall competence.

 

 

 

Oookay...and would you feel that way if YOU were not given any information about where you were going, and what little you WERE given was conflicting or clearly wrong, and in the meantime you were being told that you were a sucker and your feelings don't matter?

 

I'm having a hard time understanding why so many are failing to see the REAL issue that occurred on Miracle, that contributed to the mutiny: abysmal behavior by the Captain. Look, cruises have been dropping and diverting ports in hurricane season for decades - how often has a passenger revolt happened? Doesn't anybody wonder what was different about THIS cruise that caused it to happen?

 

It's been stated repeatedly by those who were on the ship, and their friends/family on this board: it was the Captain's inexcusable behavior.

 

 

Leejnd4 - I have read many of your comments over time here on these boards and you are obviously a very intelligent lady, and very knowledgeable about cruising.

I almost always agree with you and basically I agree with you here. The Captain behaved very poorly, IMHO there is NO excuse for poor customer service. IF the Captain is too busy too give out accurate information there are other people on the staff that could have given out this information. But the only part I do disagree on is that this horrible lack of customer service may not reflect his abilities as a Captain.

My brother has a Captain's License that qualifies him to Captain just about anything on the sea. I would trust him explicitly on any vessel in any weather anywhere. BUT I think is total jerk! We do not speak nor have any relationship at all. BUT I do think he is a terrific Captain. I guess that sounds crazy, but it is true - he is someone that would have NO customer service and for the good of anyone he no longer works with the public. He has retired and Captains his own Schooner in New Zealand waters.

So you CAN be a very good Captain and be competent to take very good care of the ship and everyone on it - but be TERRIBLE at customer service and keeping everyone calm. I personally think someone like that should NOT be at the helm of the cruise ship.

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I have read the article but not all the posts.. :o But it does state on the ticket the you can miss ports.. and the cruise line does not the have to give you anything in return.. Of course that hasn't been my experience.

 

My dad is a captain of a merchant ship and has been through hurricanes.. From what he has said it's not something that I would want to do just to get to a port. I have been through hurricanes on land. I wouldn't want to go through that out at sea for anything!!!

 

We are lucky as we don't have to sail during hurricane season.. But if you do there is a risk at doing so...

 

As for the customer service of the Captain.. That's not the job of the captain.. The Captain is to sail the ship safely from one point to the other.. But he should rely messages to the CD to give those messages out to everyone. Which the CD job is customer service..

 

I have had Captains that had great people skills some don't.. Can't make everyone happy..

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Captain's job is to drive the boat. Placating a bunch of whiny NYers isn't something he needs to be concerned with. If the Cap's gonna worry about such nonsense, then you probably don't wanta sail with him or her.

Well said.

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Captain's job is to drive the boat. Placating a bunch of whiny NYers isn't something he needs to be concerned with. If the Cap's gonna worry about such nonsense, then you probably don't wanta sail with him or her.

 

If the captain doesn't care about the passengers, I probably don't want to sail with him/her.

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The last cruise I went on, we went through a tropical storm. It was horrible, everyone was very seasick, even the crew. I wondered why the crew were mopping down the dining areas when the ship was pitching so, because it made the walkways slippery & people could fall. Then I realized it was because some were so sick they could not make it to the restrooms.....

 

We didn't miss any ports, but I would have gladly missed any and all ports just to be in calmer waters. No one can enjoy themselves onboard when it feels like you are on a rollercoaster and you can't get off. And this was a tropical storm, I'm sure a hurricane would have to be many times worse.

 

There were barf bags placed in little holders for the elevators - the show scheduled for that night was cancelled because it would have been dangerous for the dancers to try to perform - if by some miracle they felt well enough to go on.

 

If any cruise I'm on has to avoid a port to stay in safe waters, I might be disappointed but no way would I want the captain to proceed and get us into a storm. We were only in the storm for a day, but it was REALLY REALLY unpleasant.

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The Luddite doesn't hate New Yorkers!!:eek:

Lived there for 12 years. Still has good friends there.

The Luddite dislikes WHINY Nyers, of which the OP's ship had a bunch of.

The Luddite has NEVER lumped all New Yorkers into a group to be hated.

Only the WHINY ones are to be hated and avoided.

The Captain most assuredly cared about the passengers, that would be one of the reasons for sailing AWAY from a hurricane.

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My brother has a Captain's License that qualifies him to Captain just about anything on the sea. I would trust him explicitly on any vessel in any weather anywhere.

 

Forensic- It is not correct that a 'Captain's License' will qualify an individual to 'Captain just about anything on the sea'. Licenses are based on a variety of factors and what would qualify one to sail may hardly qualify another individual to be the Master of a Vessel the size of this particular cruise ship. There are varying levels and degrees of requirements, up to and including tonnage.

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