mikeerdas Posted July 3, 2009 #1 Share Posted July 3, 2009 Subject should read "Let's hear it *for*" not let's hear it *from*. :-) I have my opinions about cruise lines and cruising, but one thing I've noticed--the agents on the end of the Crown & Anchor line have always been pleasant, accommodating, patient, and a joy to deal with. I don't know what others do, but whenever I need a price drop or to make a change, I call C&A directly. The only company I've ever dealt with that has the same, consistently high level of customer service is GEICO. With nearly any other company, it seems hit-or-miss as far as the quality of service and care of whoever you randomly get on the phone. The service C&A provides is rare in any industry I've ever been acquainted with. Anyway, whatever C&A is doing, they've got the right formula and should be commended for it. Although I have only 1 prior RCI cruise under my belt (I am not a Titanium++ / Interferon++, or whatever the highest loyalty tier is) I get super service every time. Can't speak to other branches of customer service within RCI, but C&A is terrific. How does RCI's C&A customer service compare with the "loyalty" branches of its mass market competitors? Don't know that poor customer service via telephone would completely turn me away from other lines; but being able to predict I will have a positive experience with C&A every time I call (with 100% accuracy so far) is a nice extra. So there's a testimonial for you. Happy 4th of July in advance to those who celebrate it. Mike Link to comment Share on other sites More sharing options...
ChipLondon Posted July 3, 2009 #2 Share Posted July 3, 2009 Great to hear of your postive experience, I also have never had a problem with the attitude of C&A in in the UK. Link to comment Share on other sites More sharing options...
ricko1 Posted July 3, 2009 #3 Share Posted July 3, 2009 Subject should read "Let's hear it *for*" not let's hear it *from*. :-) I have my opinions about cruise lines and cruising, but one thing I've noticed--the agents on the end of the Crown & Anchor line have always been pleasant, accommodating, patient, and a joy to deal with. I don't know what others do, but whenever I need a price drop or to make a change, I call C&A directly. The only company I've ever dealt with that has the same, consistently high level of customer service is GEICO. With nearly any other company, it seems hit-or-miss as far as the quality of service and care of whoever you randomly get on the phone. The service C&A provides is rare in any industry I've ever been acquainted with. Anyway, whatever C&A is doing, they've got the right formula and should be commended for it. Although I have only 1 prior RCI cruise under my belt (I am not a Titanium++ / Interferon++, or whatever the highest loyalty tier is) I get super service every time. Can't speak to other branches of customer service within RCI, but C&A is terrific. How does RCI's C&A customer service compare with the "loyalty" branches of its mass market competitors? Don't know that poor customer service via telephone would completely turn me away from other lines; but being able to predict I will have a positive experience with C&A every time I call (with 100% accuracy so far) is a nice extra. So there's a testimonial for you. Happy 4th of July in advance to those who celebrate it. Mike I've been treated so well by Cathy, Pat, Trey and Chennye, I wrote to Adam Fain to commend them.. So I complety agree with you.. and then some:D Link to comment Share on other sites More sharing options...
mikeerdas Posted July 3, 2009 Author #4 Share Posted July 3, 2009 Thanks Rick and Chip. Rick, who is Adam Fain and can I have his email? Do you not mean Adam Goldberg? Thanks. Link to comment Share on other sites More sharing options...
C U Onboard Posted July 3, 2009 #5 Share Posted July 3, 2009 Glad you posted this. Makes a nice change from some of the moaning that goes on this board. I too have always received great service in my dealings with them and have no complaints. Link to comment Share on other sites More sharing options...
ricka47 Posted July 3, 2009 #6 Share Posted July 3, 2009 I agree - I had to call the C&A desk yesterday and the woman that I spoke with was so nice and helpful. I often dread calling any organization today for customer service (except perhaps Disney) but the call yesterday was very refreshing! Link to comment Share on other sites More sharing options...
cruisenfever Posted July 3, 2009 #7 Share Posted July 3, 2009 Thanks Rick and Chip. Rick, who is Adam Fain and can I have his email? Do you not mean Adam Goldberg? Thanks. I think that Rick meant Adam Goldstein. Mr. Fain's first name is Richard. Link to comment Share on other sites More sharing options...
ChipLondon Posted July 3, 2009 #8 Share Posted July 3, 2009 Thanks Rick and Chip. Rick, who is Adam Fain and can I have his email? Do you not mean Adam Goldberg? Thanks. I think you mean Richard Fain and Adam Goldstein Link to comment Share on other sites More sharing options...
Ladylouwho Posted July 3, 2009 #9 Share Posted July 3, 2009 Subject should read "Let's hear it *for*" not let's hear it *from*. :-) I have my opinions about cruise lines and cruising, but one thing I've noticed--the agents on the end of the Crown & Anchor line have always been pleasant, accommodating, patient, and a joy to deal with. I don't know what others do, but whenever I need a price drop or to make a change, I call C&A directly. The only company I've ever dealt with that has the same, consistently high level of customer service is GEICO. With nearly any other company, it seems hit-or-miss as far as the quality of service and care of whoever you randomly get on the phone. The service C&A provides is rare in any industry I've ever been acquainted with. Anyway, whatever C&A is doing, they've got the right formula and should be commended for it. Although I have only 1 prior RCI cruise under my belt (I am not a Titanium++ / Interferon++, or whatever the highest loyalty tier is) I get super service every time. Can't speak to other branches of customer service within RCI, but C&A is terrific. How does RCI's C&A customer service compare with the "loyalty" branches of its mass market competitors? Don't know that poor customer service via telephone would completely turn me away from other lines; but being able to predict I will have a positive experience with C&A every time I call (with 100% accuracy so far) is a nice extra. So there's a testimonial for you. Happy 4th of July in advance to those who celebrate it. Mike Mike, Glad you are having positive results with RCI / C & A Customer Service. We too, never had any problems with RCI Customer Service until a problem came up around the time we were taking our 7th or 8th cruise with them. Funny how customer service attitudes can change when a real situation comes up. I guess the real eye opener came when the young Lady in the C & A department about 1 1/2 years ago said to me, in effect, ..... Being Diamond isn't a big deal anymore, there are so many Diamond members now it just isn't important. Kind of knocked them off the 100% level for me. Now it seems to be more hit and miss, some reps are exceptional, some are so so and others...well. I hope you can keep up your 100% with RCI Customer Service as you continue to cruise with RCI. Oh, and in answer to your question...I believe the highest level one can obtain in the C & A Loyalty Program is Kryptonite, lol! Colleen Link to comment Share on other sites More sharing options...
ricko1 Posted July 3, 2009 #10 Share Posted July 3, 2009 I think that Rick meant Adam Goldstein. Mr. Fain's first name is Richard. Hi you two.. Good to see your names again.. How in the devil did I mix up those names:o I have a really nice letter from Adam and a longer letter from their exc. sec'y.. ChipLondon, I lived at High Wycombe for 8 years, I really miss my local pub and fish and chips, so therefore I'm very jealous..:eek: Link to comment Share on other sites More sharing options...
cruisenfever Posted July 3, 2009 #11 Share Posted July 3, 2009 Hi you two.. Good to see your names again.. How in the devil did I mix up those names:o I have a really nice letter from Adam and a longer letter from their exc. sec'y.. ChipLondon, I lived at High Wycombe for 8 years, I really miss my local pub and fish and chips, so therefore I'm very jealous..:eek: Hey, how are you both? Well, look at it this way, you got Mr. Goldstein's first name correct and Richard's last name correct.:D Link to comment Share on other sites More sharing options...
twocc's Posted July 3, 2009 #12 Share Posted July 3, 2009 We think the customer service is great also. The diamond plus department is also wonderful. Charles and Connie Link to comment Share on other sites More sharing options...
greatdanemom Posted July 4, 2009 #13 Share Posted July 4, 2009 We agree! The Crown & Anchor staff are top notch. These folks are so knowledgeable and extremely helpful. They're certainly a major reason we keep finding ourselves back on RCCL ships. Link to comment Share on other sites More sharing options...
tomko2 Posted July 4, 2009 #14 Share Posted July 4, 2009 Loved the post! We have always had great service from C&A and found the RCI agents to be very patience as we sometimes had to take a minute to discuss an option given when our couple of choices were not available. Kathy:) Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 4, 2009 #15 Share Posted July 4, 2009 I think you mean Richard Fain and Adam Goldstein Adam Goldstein is CEO of RCI and Richard Fain is CEO of RCCL -- which includes RCI and Celebrity. (Dan Hanrahan being CEO of Celebrity) The CEO thing can get a bit confusing. Posted this information on another thread. Good of the poster to commend the Crown and Anchor staff to the CEO -- nice communications about great RCI staffers is always appreciated by the company and the staffer. I have found Crown and Anchor easy to work with and very helpful. I always appreciate their asking if there is something else they can help me with -- a good touch and a sign of good training. Link to comment Share on other sites More sharing options...
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