Eliminating Butlers - Spoke to Celebrity. Here is conversation.
On-Line chat with David today at 13:50 eastern time.
Question: Have you done away with Butlers in Suites?
David: I'm not sure I understand your question. Please provide additional information.
Question: Have you eliminated Butlers to Suite Guests?
David: We still have Butlers for our Retreat suites. However, as of August 15th, butler service for all Sky Suite butler's will be replaced by the Dedicated Retreat Team.
Question: So will be be getting a refund if sailin
This is probably the best summarization of the problem that Celebrity seems to not understand.
Celebrity gave a crumb of an update on this last week to travel agents. The takeaway was basically Sky Suite butlers were eliminated because NPS score (i.e. the survey scores) went down due to slow service received in Sky Suites at peak times of the day. They acknowledged that this new approach didn't work exactly as they thought and that some ships are executing the team approach better t
