Let me start off by giving some information on my cruising history.  I have sailed in the Retreat 7 times, have done the NCL Haven Twice and the MSC Yacht Club once.  Our Retreat experience has always been fantastic, until this sailing.  I took the same exact cruise last year and paid half of what I paid this year.  What did I get for double the price, no butler (When I reserved the cruise it was advertised I would have a butler), was told that the two bottles of Evian water that were in our cab