skiladyldp Posted July 28, 2016 #1 Share Posted July 28, 2016 Just got this from my travel agent and I'm very unhappy. Dear Valued Travel Partner, Please be advised of the following change to Crystal River Cruises. We kindly request your assistance in communicating this important information to your client regarding their booking on Crystal Debussy in 2017 and 2018. Based on overwhelmingly positive guest feedback regarding Central Europe itineraries in Germany, Austria, Belgium, Amsterdam and Holland, we have elected to delay our entry into the French river cruise market, choosing instead to prioritize our offerings in the German/Austrian region in order to meet high traveller demand for those destination experiences. As you know, Crystal Debussy was originally designed to sail on the Seine River from Paris to Normandy beginning June 2017. Therefore, to best serve our guests and accommodate her new itinerary on the Rhine, Main and Danube rivers, we are modifying and enlarging Crystal Debussy. Please note, her new service-entry date is April, 2018. Considering this significant itinerary change, we wish to protect and incentivize our valued guests who have already booked or made deposits on Crystal Debussy’s 2017 voyage by offering the following as alternative options to their Seine river vacations: Any Crystal Mozart voyage, plus $750 per person shipboard credit and $500 per person future cruise credit* ; Any Crystal Bach voyage and $500 per person future cruise credit*; Seven-day 2017 Crystal Esprit voyage, plus $750 per person shipboard credit and $500 per person future cruise credit. Up to 14-day 2017 Crystal Symphony European voyage in verandah stateroom and $500 per person future cruise credit*; $1,000 future cruise credit per person to apply toward any other 2017 Crystal Experience® (booked at prevailing rates). *Valid for 18 months and can only be used toward a second Crystal Experience beyond the one chosen as an alternate to their Crystal Debussy booking. We apologize for any inconvenience and disruption to your clients’ vacation plans and hope they find a perfect replacement within the multi-faceted Crystal luxury brand portfolio. We thank you for relaying this important information to your clients. Sincerely, Crystal Cruises Guest Services Link to comment Share on other sites More sharing options...
Suite Travels Posted July 28, 2016 #2 Share Posted July 28, 2016 So far this does not sound "Exclusive" that being said, you have time to decide what you want to do and I hope it works out for you. Link to comment Share on other sites More sharing options...
Bodogbodog Posted July 28, 2016 #3 Share Posted July 28, 2016 There's an existing thread on this topic here - suggest we use that one for this discussion to avoid clogging up the forums Link to comment Share on other sites More sharing options...
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