I booked an excursion out of Genoa months ago to Milan to see the Last Supper. My son is an art history nerd and this was to be the highlight of the trip. There was free time included and so I booked independent tickets to the Duomo. While going over my credit card statement this morning, I saw that Princess canceled this excursion 3 weeks ago, and didn’t even notify me. Even if I were brave enough to attempt this on our own, the Last Supper tickets have been sold out for weeks. There is one other Last Supper excursion, but it is sold out (not even taking waitlist requests).
Is it normal to not notify the passenger when an excursion is canceled? This happened once before, but it was due to a canceled port.
Any suggestions on how to get hold of an actual person who can help?