nealberk

Can't find the new DFW thread. Can you give me a link? (yes, I am lazy)

Neal! Stop by the DFW thread and say 'Hello'!

Hi, Wallie, you guys still getting together? We have not been to one of the meet and greets in years. Will look over there and see what is going on.

 

Meanwhile, after sitting on our last email for three weeks without a reply, I sent Celebrity a terse email stating that 3 weeks was an inordinate amount of time and although it might put me back to the bottom of the queue, I felt it was necessary to remind them again that they have not replied.

 

Bottom line is that they do not want a receipt, they want ITEMIZED receipts for dinner. Wish they had stated that in the beginning when we were on the ship or when we called them up from the Anchorage airport where the reps were supposed to meet us.

 

I would love to see their in house employee handbook for handling travel reimbursement. Bet it is nowhere as bad as the hoops they are making us jump through.

 

I am waiting for the itemized receipts from Simon and Seafort's and the Coastal Classic. I will send them off to Celebrity. If that does not get results, the next step will be consulting my attorney.

Nothing at all this week. It seems the SOP is for them to send you an email, you respond immediately, the email gets put into their queue where one bedraggled person processes emails from everyone who has ever had a question to Celebrity, and eventually your response comes back to the to top of the queue. Not very efficient.

 

As for the $250 limit on hotel. I would agree with you except for the fact that the person who we contacted at Celebrity when the person who was supposed to meet us at the airport (as stated in the same letter) was not there said that it was all hotel bills. Celebrity cannot keep any of their stories straight.

 

Patience is a virtue so I am just plugging away at it. It has become a game.

Well, I contacted the bus company and they were kind enough to send me an e-mail copy of the receipt.

 

Now Celebrity is asking for food receipts- which I have already sent them twice. Maybe try number 3 is a charm?

 

They are also balking about the price of the hotel room being more than $250. Now, I know we received the letter to our room stating that we were entitled to $250 per person. But that letter also said that there would be a Celebrity rep at the airport. There wasn't. We called Celebrity and they said that there was no limit to the hotel, all hotel expenses would be covered regardless. The saga continues.

Still trying to get reimbursed for our August 15th cruise. While Celebrity is more than willing to piece meal out payments, it appears that they want everything perfect before they will give a reimbursement. Our latest is for the bus service from Anchorage to Seward. We did everything over the phone and received a statement from Chase bank that we made the payment to the bus company. We sent this statement to Celebrity. Unfortunately although it the bus company's name and their phone number and was for the day we were supposed to get in to Seward, it is not enough for Celebrity who want an official receipt. Can anyone else believe this nonsense?

 

Oh, and they have not said anything about the rest of the receipt. I guess they will find a fault somewhere else and continue to delay payment.

This is long since being to the point of ridiculousness.

And the saga continues. What it boils down to is that

1) we did not include our food receipts (the wrong attachment was included with the e-mail)

2) we did not send them an itemized receipt from the bus company for the trip to Seward from Anchorage just the line item from our visa bill from Alaska Tour and Travel. Now, this was done over the phone the night before so there was no hard copy receipt.

 

What should have happened was that Celebrity should have contacted us asking for clarification, not totally ignoring our request. Very poor customer service on their part.

The $250 "smells" like the hotel reimbursement which was capped at $250. That's my guess!!

Probably so. That was on the page that they sent out to us with the details for disembarking. But since the letter said that they would be at our destination point to help us get around, I put no more credence in it than I do in anything else they said.

 

Now, I should add that my wife called them while at the Anchorage airport and that they told her over the phone that it was $250 hotel PER PERSON (not per cabin) and that there was a $75 per person per diem for food.

 

Got to love it!

Just checked back with my wife, and we still have not received our reimbursement for our expenses for our stay in Anchorage and our transportation to Seward. We did get a $250 credit but we cannot figure out what it was from.

 

Interesting......

 

Another email was sent to them tonight.

The only thing I have not received yet for my cancelled 9/13 cruise is the promised 25% FCC. I have been assured I can apply it to my May Connie Baltic booking when it arrives, so I am content to wait. All told, I didn't think the refund and reimbursement period was unreasonable...I had everything by approximately my scheduled sailing date, so it took about three weeks. That includes my air change fee reimbursement, which was posted to my credit card on September 10th.

 

I found everyone I spoke with to be pleasant and patient, although not all were helpful. In hindsight, I wonder if I called too soon. I was on the phone with Celebrity as soon as they opened the morning after I learned of the cancellation here on CC. My preference would have been to have them help me transfer the funds to another sailing, but I was told that was impossible. I later found out several people from my roll call were able to do just that.

 

An interesting note about communication -- I sent a letter (by e-mail) to Michael Bayley's office, and copied the letter to RCCL Corporate (Richard Fain), Celebrity Guest Relations, and the Captain's Club. I received a call within hours from the RCCL CEO's office, but so far only silence from Celebrity.

 

I hope everyone who is still struggling to get their refunds and expenses reimbursed can close out this chapter in their cruise history soon!

Cindy, I basically feel tbe same way you do about everything. Can you give me the email addresesfor RCCL and Celebrity? Thanks!

I am looking at the prices of cruises and cruise tours for next year. It looks like a large portion of the price is for the tour- not the cruise. If Costco got the same amount off the tour as the cruise, then their numbers are in line with what you were quoted.

 

But I agree with the above posts, Costco should be giving you a full breakdown.

Just a quick question. For those of us on the August 16th cruise, are we getting reimbursed for the taxes and port fees as well as the actual price of the cruise? I am not expecting it, but will be happily surprised if we do.

I would expect to see the light on the RCL Radiance class ships and maybe on the Galaxy and the (blue event) Horizon, but on the Century?

 

All together now "You light up my life....."

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by derf5585:

Lights toilet bowl at night

 

<HR></BLOCKQUOTE>

 

Loved it. I recall seeing a toilet seat that when the seat lid was raised, LED lights would flash a downward pointing arrow showing where to aim or sit. The seat was very similar to the ones you pictured. Some people have way too much imagination and money.

It is just the room stewards nightly hiding spot. How else do you think they can be right at hand the minute you need something if they were not there the whole time? (They used to hide under the beds until the passengers got wise...)