Just to add to my own 2 cent to this. NCL UK are a disaster, spent 2 weeks arguing a refund from them for price drop outside 90 days before final payment. When I complained they said I should be going through EU (I thought UK was head office) So I went through EU/Germany and explained the issue they asked for proof and then offered 200 Euro OBC.
Uk argument was that they don't charge more when prices go up, load of crap. They put in terms on their contract that says they can if Fuel/Port charges increase to a certain limit.
So what's the point in booking early if prices go up and down? They should look after the customers who book early either that or sort their pricing out the same as hotels....supply and demand...
EU prices were cheaper then UK for a while but it seems to have gone the other way for now. The upgrade fairy/refund deposit excuse is a load of rubbish , US do it because there is a few more million peoples' business to look after and also US customer's can just walk away and sail with anyone else. If anything the fact a deposit is refundable is the only reason why it goes on in the US, I would say the US customers are more protected , price wise of course.
Why do NCL favour US clients, no upgrades for lowly UK passengers. Annoyed :(
in Norwegian Cruise Line
Posted · Edited by monkeyh
Just to add to my own 2 cent to this. NCL UK are a disaster, spent 2 weeks arguing a refund from them for price drop outside 90 days before final payment. When I complained they said I should be going through EU (I thought UK was head office) So I went through EU/Germany and explained the issue they asked for proof and then offered 200 Euro OBC.
Uk argument was that they don't charge more when prices go up, load of crap. They put in terms on their contract that says they can if Fuel/Port charges increase to a certain limit.
So what's the point in booking early if prices go up and down? They should look after the customers who book early either that or sort their pricing out the same as hotels....supply and demand...
EU prices were cheaper then UK for a while but it seems to have gone the other way for now. The upgrade fairy/refund deposit excuse is a load of rubbish , US do it because there is a few more million peoples' business to look after and also US customer's can just walk away and sail with anyone else. If anything the fact a deposit is refundable is the only reason why it goes on in the US, I would say the US customers are more protected , price wise of course.