We were on a 25 day cruise and almost 3 weeks into it my husband became very ill. We saw the ship's physician twice and she was amazing. Spent more than adequate time with us reviewing our options and answering our questions. Because we were going to be at sea for 5-6 days, with essentially no advanced medical care available to us, the decision was made to disembark at our last port.
HAL's guest services was outstanding! They stepped in and offered to assist in any and all ways - including even helping us pack, if needed. Assistance in booking airline reservations was also offered if we so desired. A folder was given to us with all the information we needed to file a claim with our travel insurance - yes, we always purchase it!
Luggage assistance was provided and in a short span of time we were safely delivered to the airport for our journey home. Specific instructions were provided should we need medical care at various stages in our return home.
We arrived home without the need for additional medical intervention. Since then we have seen our family physician, undergone testing and received results. Full recovery is expected and my husband is much improved. The decision to disembark early was the correct one for us.
HAL even called us upon our return home to inquire about my husband. And I have had to contact HAL regarding a minor paperwork issue and the response was prompt.
My story is definitely one of "the best of a bad situation". Thank you to HAL for calmly guiding us through this matter. Every person we had contact with was helpful, competent and went above and beyond. :halo::ship:
So happy to finally find this--I'm just not an expert on using Cruise Critic. Have been thinking about you two ever since I found out on our cruise that you had had to leave. Sure missed seeing you about the ship and at all our great book discussions but SO GLAD all is well. Was relieved to find that out. And so happy to hear about HAL's part.
Thanks again for your San Diego hotel recommendation. Worked great for us.
Medical Problem Caused us to Disembark Early; Kudos to HAL for all their assistance!
in Holland America Line
Posted
So happy to finally find this--I'm just not an expert on using Cruise Critic. Have been thinking about you two ever since I found out on our cruise that you had had to leave. Sure missed seeing you about the ship and at all our great book discussions but SO GLAD all is well. Was relieved to find that out. And so happy to hear about HAL's part.
Thanks again for your San Diego hotel recommendation. Worked great for us.
It was great meeting you. Happy future cruising!
Sue