lkit

I am so glad to hear that Azamara is updating this aspect Richard. Any more news on a date as to when we will be able to use OBC to prebook shore excursions in advance? My b2b cruises are June 6 and 16 and I would love to have all of that sorted before I fly from Australia. Fingers crossed you are able to get it up and running soon. It will be a great option for many of us.

Lou Kitzelman

Hi everyone,

 

The digital developments that were due to allow us to facilitate OBC for shore excursions online were scheduled to occur in the second half of 2017.

 

As some of you may have read, RCCL announced a far reaching digital transformation initiative called 'Excalibur' in the Autumn of 2017. This is really exciting for all of the brands and as a result, Azamara will move to a new shore excursion platform that will allow us to facilitate OBC for shore excursions and do much much more.

 

Azamara will be the beneficiary of outputs from this initiative during 2018.

 

Many thanks,

 

Richard

Thank you . I appreciate it. Both my travel agent and myself were not very happy to hear it on social media before we were notified. I have been told my Azamara AU that Monday will be when I will be notified of what my options were. Luckily I saw this on CC and didn't go on my merry way booking accomodation and cross Europe flights. As it is there will need to be changes to our bookings. I appreciate any information and help you can give us. We really enjoy sailing with Azamara and are/were looking forward to sailing again.

I do apologize for you being left in suspense. I've written to the head of our Customer Service to see for myself why you (and perhaps all of our Australian guests) have not been notified of your options. I'll post when I hear back, and again, I'm very sorry.

I just wanted to thank you all for posting this information. I was booked to do this itinerary b2b with the June 6 sailing and the first I heard was on here. So of course over the weekend I was in a tail spin wondering what on earth we would do seeing as I had just taken advantage of the early bird airfares from Australia and paid in full. Both my travel agent and I were told that the Australian market will not be informed of this until Monday as it takes longer to workout the compensation for us in Australia. I am so disappointed to have to hear it on here first and not from Azamara. I hope that the delay in notifying us does not affect our options. We might look at doing the June 16 sailing now b2b but will have to wait to see. We booked in advance so that we could get the cabin we wanted and have the same one on each cruise. I hate my plans being up in the air so I will be anxious until next week I guess. I do enjoy sailing with Azamara so I hope that this opinion will not change.