Hi Friends! I was scheduled to do a land and sea tour back in August on Royal Caribbean for Alaska. We did the 3 days of land tour and then when we got on the ship, we were told the ship could not travel and the sea part of the cruise was cancelled. We were told we would get a refund for the unused part of the tour and a credit for a future cruise. We received a partial refund and for the 3 different people in my room, we have all received very different amounts. Instead of refunding back to the cards that were charged, I believe that RCI likely completely refunded one person while the other two only received partial refunds. I have been trying to get a breakdown of the cruise fare between land and sea and have called RCI many times and sent many emails. All to be told 3 different amounts we should have been charged with a promise to receive additional refunds that have yet to be received. I have also asked many times for a breakdown and have now been told that they cannot provide a breakdown or receipt. I have even sent an email to the president of RCI and still am getting nowhere. Does anyone have any recommendations of what I can do next? I have emails from RCI promising us to receive additional refunds, but when I don't receive it when they say I will, they tell me that the previous person who sent me the email was wrong and give me a different amount. This has been going on for nearly 4 months and is the absolute worst customer service experience I have ever encountered! Any help is greatly appreciated!