azzure

Princess canceled my May18th Alaska cruise on April 14th, acknowledged my request for a refund, then tried to give me an FCC instead.  Credit card dispute initiated mid-July, and was just notified that refund has been applied.  I reckon about 120 days...too long.  Won't be sailing with Princess in future.

Well, I also got that e -mail, trouble is I asked for a full refund the same day Princess cancelled our cruise (April 14), and got an e-mail in response acknowledging my refund request.  About 3 weeks ago I called Princess for an update and was told "Oops, we have you down for an FCC".  They said they would fix it but that same day I opened a dispute with Citicard.  I will have to call Citicard tomorrow and inform them of this latest development (they have already given me a provisional credit).  Now even more convinced I will never do business with Princess again.

JRICHD - I am in the same situation.  I have a confirmation from Princess of my refund request, but when I called they said oops, they had me scheduled for an FCC.  Have already filed a dispute with my credit card company.   This was also for an Alaska cruise tour, scheduled to begin on May 18th. 

Cruise was cancelled by Princess on April 14th.  I requested a full refund, and have a confirmation e-mail from Princess of that fact.  When I called recently, they said "oops", they had me scheduled to receive an FCC.  Said they would fix it, but meanwhile I have filed a credit card dispute.  Princess sucks. 

Here's one that sounds new to me.  Princess canceled my May 23rd Alaska cruise on April 14; and asked me whether I wanted cruise credit or a refund.  I requested a refund and soon after received an e-mail from Princess stating "This is your Princess Booking refund request receipt", with a confirmation number.  Called today to see how the refund was progressing and was told they had me scheduled for an FCC.  How can this be, I asked, since I have a confirmation in my hand that promises a refund?  They didn't know, said things were messed up and they would fix it.   I don't trust Princess anymore.  Maybe they will fix it, maybe not, but I have now disputed the credit card charge. 

Hello - I had booked my first ever Princess Cruise (Alaska, May 23rd) last December.  Princess canceled the cruise, of course, and sent me a refund request receipt on April 14th.  I had booked through Costco travel and they, likewise, sent me a cancellation confirmation on April 17th.  I haven't done anything more, except this morning I called Costco Travel and the recorded message said refunds may take up to 90 days.  Cruise was paid for with Costco Citi card.  Should I do anything else, or just be patient?  Does the 90 days start the date of the canceled cruise, or the date of the cancellation itself?  Thanks.

So I have filled out the form opting for a refund instead of FCC.   The form asked me for my passport name, birthdate, confirmation number, sailing date and e-mail address.  I promptly received a receipt with just my name on it and no other identifying information.  Guess that'll have to do. 

@franktown; yes, I just looked at my credit card statement and it says Princess.  Confusing since I paid with my Costco Visa card!

I have already made my final payment (in February) for a May Alaska cruise that won't be happening.  Payment was made through Costco Travel.  I am a little confused about what will happen now.  If (when) Princess cancels the cruise, will Costco refund me?  It's hopeless to try to get through to Costco Travel by phone. 

Viking Ve Passau to Budapest December 12-19 sailed right through.   A couple of disappointments, though:  we were held so long in a lock outside of Budapest that we were too late to see the lighted Parliament buildings, etc.  I guess some cruises sail back past the lighted buildings on the final evening, but ours did not,.  And it was SO COLD during the Cesky Krumlov excursion that I don't think anyone enjoyed it much...about 20 degrees F.