abzee

7 hours ago, chemmo said:

No, Celebrity is unlikely to communicate directly with you as the booking ‘belongs’ to the TA. We find UK TAs often unwilling or unable to make any changes to bookings. Whilst some of this may be laziness a good portion is probably because they have a group booking agreement with X which probably does not have flexibility.

 

After booking through a TA once or twice initially because their prices were slightly better or they offered a little more OBC we have found we prefer to book directly with X. 

Booking directly always helps as you can speak to them and also raise any concerns. Also they offer BLC discount which others don't.  As in my case they realised there was a good difference and   offered the OBC. See if possible you can differ the cruise such that you can have this as credit for future and choose the Princess cruise. 

13 minutes ago, Lolou127 said:

Well done, can I ask did you have to really plead your case or were they accommodating without too much pressure? I’m in a similar position but would be happy to pay slightly more to upgrade but if I do they’ll take away our OBC!!

I had to plead.

I mentioned that I do know the UK and US policy differences, but it's unfair and discriminatory if the difference is high. You ask them to escalate as the agents have lesser powers.

Thanks, everyone.

They added $200 OBC to my account for a difference of around £350. 

Don't get anything if you don't ask.

4 minutes ago, jojo1966 said:

Why is your deposit £600...standard deposit for us in the UK is only 300???

£150 per person.

3 hours ago, chemmo said:

I don’t know what room category you are in but worth looking at the cost of higher levels of room. If you upgrade to a room at least £1 more than you have paid I think they will upgrade you. Hence, you won’t get any money back but you may get a better room. Worth a try…

I checked and the higher class rooms are much pricier ruling out this option at the moment.

21 hours ago, baw53 said:

If you have paid  £300 deposit then cancelling, losing your deposit  and rebooking would save you £100…..be careful though if you have OBC with your original booking as the new booking may not be offering it .I have always understood you can only take advantage of price drops if it is a ‘ Future Cruise ‘ booking( which I have taken advantage of many times) 

Our Deposit is £600 so cancelling and re-booking is not the choice.

Hi

I have a Celebrity Booking and it seems before my Final payment there is a reduction in price by around £400.

I checked the Terms : https://www.celebritycruises.com/gb/company/customer-support/our-price-promise ( it does not allow price match) and also spoke to Celebrity UK CS and they cannot price match or provide OBC.

However, in the US or other regions, they do allow reduction.

https://www.celebritycruises.com/int/company/customer-support/best-price-guarantee

Any advice on how do I go about it?

I feel like discrimination and although paying the equivalent price in USD in GBP.

Is there an Ombudsman/ Trade Body specific to Cruises where this can be flagged.

Regards