Dave Stuart

I sure hope SD takes this seriously and understands how people who so loved their lines are disappointed and disgusted.

Message to SD: Give us hope. Address these concerns.

Just got off sd1, engine still broken , 6 knots , no stops except for la Ramana to allow captain to get off to leave on vacation. Advised that the normal hotel was too busy to accommodate and other areas too dangerous to travel to. 6 days at sea being tossed like a salad spinner .. Staff was great, massage great except masseuse had to leave to throw up... It's being renamed seanightmare... It was an adventure bit bit what was promised! More later

Very sorry to hear this.

I was able to switch to Seabourn and it has been fabulous. Seadream really handled this badly. Did they offer you any money back or just a discount on a future trip?

I can't understand Seaborn providing just a room credit when the trip was changed so dramatically. Very bad decision

good move. We jumped too

Seadream has not handled this engine failure well. The fact that the Jan 4 trip is now 4 days out of 7 at sea is being treated like the kitchen overcooked the toast-- a small matter. Its not. 4 days where you can go a bit stir crazy. Reports of internet and other problems. Yet, Sea Dream is not giving us a dime discount on this trip, they are only offering it on a future trip. Who came up with that crazy idea? The rules on effective crisis management is to aggressively fix the problem, provide detailed information on what is going on and aggressively help your customers. That is not how Seadream is handling it.

Fortunately, Seabourn has a trip the same time, with lots of great island stops--and it is less money. No brainer.

I encourage others to join us. I know Seadream is offering a credit for spa time--but a free massage and a future discount are not an adequate way to handle the problem.

I would call them and email them to complain

Have you been in touch with them? We had very little notice. Discount on future cruise??? Not what we expected from them

We have, and their response has been terrible. You should call and make a fuss too

Would you happen to be from Destin, FL. Dave?

No Jim, I am not

SD did not offer it. They should. I bought my own tickets. If i didnt feel stuck with $2k in air, I would drop this trip like a hot potato

4 days at sea is a lot. And they are not offering any discount on the trip.

What is going on with Sea Dream? Jan 4 trip is one engine and instead of 4 ports it is 2

The Jan 4th trip has gone from 4 ports to 2 ports and we are now 4 days at sea.

They offered our money back, but we are stuck with airfare. Sea Dream should discount the trip, but instead offer a future discount. Not fair.