DonnaMc1

Hopefully you will have better lucky than me.

 

Read this

 

It took 4 months but eventually CARNIVAL (even though they initially said they weren't involved) sent me a refund because Starboard Cruise Services wouldn't.

I had read that earlier and that is what made me worried. I mailed my ring via 2-Day Priority Mail and insured it for the value along with proof of receipt -- the postage was $25. Once I had seen that they had received it, I called the confirm. They said they had received it and gave me a Case Number and told me 4-7 weeks for the refund to process. I called today after a week had passed, gave them my Case Number and asked for a status. They said they have begun the refund process as of 5/6 and I should receive a check in full within two weeks since I used my Sail and Sign card. If that is the case, even allowing for mail time, the turn around will be four weeks.

I sent the the Return Authorization Form which includes all the information from our cruise (date, ship, etc.), a copy of my receipt from the gift shop and a copy of their Certification of Authenticity. All in all, it has been a very smooth process.

The post I quoted was from last year and I did check their policy that they have an "unconditional" one year warranty for any reason, so we'll see, thanks.

Just a follow up. I called them before I mailed the ring back to just to make sure I wouldn't have any problems and the first question she asked me is what ship I purchased it from and then stated I didn't need any reason to return it. It seems that Carnival is the only ship that offers a one year unconditional guarantee. I just confirmed that they received my ring and are processing my refund.

You may want to check the policy now ,this thread is years old and things may have changed

The post I quoted was from last year and I did check their policy that they have an "unconditional" one year warranty for any reason, so we'll see, thanks.

Hubby had gotten a diamond ring for me the ship.. It was $1600.00.. Well when I brought it to be appraised it was worth $900.00..Lets say it did get returned..

I am SOOO glad to hear that! I just returned from the Carnival Breeze with a $2600 diamond ring. I was about to send it in to have it re-sized and hubby insisted I get an appraisal before I send it in to make sure the same will be returned. Let's just say, we didn't even make it to the appraisal process. The jeweler had me look at it through the microscope and it was riddled with inclusions and not even close to the clarity they has specified. He said unless it is a "Gemological" appraisal, the seller can put whatever they want for the quality of diamonds. I just shipped it back, insured and am hoping to get a refund with out any problems.