alallison06

Can you explain the "lot more"?

Why didn't you just ask you room steward about the fan? Surely you knew the fan had to be on to dry the carpet. I know you're young, but what was going on with the fan not being left on. I feel sorry for your situation, but I feel like we are not getting the full story.

Yes, we knew the fan needed to be on to dry the carpet... we turned it back on multiple times on multiple days. We were not the ones turning it off as I explained.

Again, not sure who turned it off. We didn't see the room steward for most of the trip. We specifically asked about it being left on and was just told "okay" by him. We never saw him when he attended to the room throughout the day.

Didn't give every detail - the point of this post wasn't to vent or complain on a thread. Just needed to know who to contact. I sent a concise, detailed list of the events and photos to Carnival in the e-mail based on feedback I got here.

I am surprised that they did not send in someone to sanitize the room and dry out the carpet while you were out of the room. Those blowers dry out the rug in no time. Also the compensation you received barely covers the luggage. I would still contact John h and explain. After all, you only get one honeymoon, well hopefully.

They actually did sent someone to fix the issue and mop up the water (which they did, but the bathroom floor was still gross so we had to request for it to be cleaned again - no big deal). They had a fan constantly running to dry the main hall outside of the door where the carpet was wet. They also had a fan in the room - but there was a major issue with miscommunication among the staff (my best guess atleast). The fan sat there, not running, the vast majority of the time, which is why the carpet remained wet for the duration of the trip.

We actually would turn the fan on when getting to the room (we would always find it off!), go to dinner, then come back to find turndown service and the fan turned off and unplugged yet again. Our best guess was the the room steward was doing it? Honestly - i'm not sure. Anytime we called to ask (or went down to guest services) to make sure we could turn it back on, or what was going on, we would be harshly told to "not touch the equipment" and to "leave the fans on so they can do their job". Couldn't agree more - they seemed to think we were the ones turning it off (which we never did) and became frustrated with us rather than trying to work with us to find a solution.

There's a lot more to this that I didn't include - point wasn't to vent. Stuff happens, I get that... but how it was handled was not okay in my book.

Edit -> We're actually looking at booking another cruise for my spring break same time next year (i'm a teacher)... almost a honeymoon "redo" if you will! Honestly, I'm not sure we'll do Carnival again though after this.

As an update for those who asked - received an e-mail back from guest services. They are refunding $120 per person (odd number.. but i'll take it) and giving us a $100 onboard credit to be used on a future sail date.

For those who keep asking - yes, I tried to solve this problem on board, multiple times actually. Yes, I have photos (even a video) and kept the wrongly dated letter they gave. No, I did not receive any sort of compensation on board and therefore am not just fishing for more in hindsight.

I appreciate all those who helped.

Your issue was not a new issue, and most likely was know. What happens, is they just don't bother taking care of issues, and once you leave, the next person gets the same issue, and it keeps on going. Carnival generally just does not care. The saying goes you get what you pay for, is painfully true for so many that expects a great vacation while paying the cheapest prices. Unless the famous John Herald has the authority to refund you entire cruise, which Carnival should, you will most likely get a big I'm sorry, have future discount, and hopefully you won't get one of the staterooms again, that we have failed to fix.

It's funny that you say this - because we did receive a letter on the last day, one of those generic we're sorry for the plumbing issue in your room #. It was dated for late march (we cruised in April...)

Thanks for the suggestions everyone!

Yes, I have pictures of everything.

I'lll try reaching out to John Heald.

I agree bury me at sea. We completely understand that things happen that are out of anyone's control, but there was no reason to be treated the way we were by the staff. We chose Carnival because i've had great experiences with them in the past. I asked about being moved to another room, any room! We had a balcony but explained that we would be perfectly happy in an inside cabin - anything that wasn't smelly and wet. They didn't even check (nor did they say anything about being completely full). Just looked at me then yelled "next person please".

Hi!

Does anyone have any suggestions on where to send a complaint letter to Carnival? I sent an e-mail to the general customer service e-mail and received one of those "we will respond within 7 days" responses, but that time has passed and still no word.

Long story short - my husband and I just spent our honeymoon in a wet, foul smelling room because the room flooded from a plumbing issue above us. Water, along with black/brown particles, came up through the drains. Horrible foul smell. Several inches of water that flooded not only the bathroom, but also our cabin that kept the carpet wet the entire trip. Ruined our suitcases that were under the bed, got snapped at, and even yelled at, by several members of customer service when we tried asking questions, asked to be moved and were blatantly ignored...

You get it back.

If it's a small amount (less than $5, I think) Carnival will donate it to St. Jude; otherwise they'll cut you a check and mail it to you unless you drop by Guest Services and settle up before debark.

Thanks!

We always prepay everything and use CASH for our onboard spending account. Usually put about $600 and it's plenty for souveniers, casino, steakhouse, cocktails and extra cash tips if they are earned.

Silly question - but if you open the S&S account with cash and don't spend all of it can you get it back? I feel like I had an issue with this a while ago and had to spend it or lose it.. but it could have been for something different.t

We'll be on the Triumph in April (I'm a teacher, so my spring break) for our honeymoon.

I've done a college spring break trip before, while in college. I had a great time and am definitely not a partier.