Currently on NS for the next 13 days, having left Port Everglades yesterday. The ship is comfortable and well appointed, but the changes in HAL from our last voyage about 12 years ago are very evident.
Our first question is: Could we have booked dinner in the MDR before the cruise? It didn’t come up when we booked the other restaurants. We were under the impression that the MDR was always first come, first serves. Dinner last night was a total cluster, with dozens of people waiting around 6:30pm, and the restaurant manager resorting to an old fashioned clipboard to keep track of his pagers. We were quoted a minimum 45 minute wait, so we ditched out to Rudi’s which was empty, and walked in to a wonderful dinner. Other guests reported that the upper level was not open. We eventually found the x88 note in Navigator to book the MDR. Of course, for our first week onboard, there are no times available in the six o’clock hour.
Do savvy HAL guests immediately book the MDR upon boarding? Or are high level elites permitted to book before the cruise?
Today’s excursion to the beach at Half Moon was also disappointing. We booked a clamshell, but when we arrived, we found no control at all on who was using them. We did eventually find one, but thought that those who paid to reserve one would get first pick. Tendering took an hour from being in line on the ship to disembarking at the Cay.
We’ve noticed used glasses, cups, and dishes left on tables in the bars and eating areas for half an hour or more. We suppose the ship is understaffed.
We are hopeful that the guest experience will stabilize in the next few days. We had outstanding cruises on Masdam and Zanndam some years ago.