supersi

Hi,

We're sailing for a week on the Oasis of the Seas, Eastern Caribbean in April. I'd like to book a couple of dinners at the specialty restaurants. How would I know the best nights to book these in advance?

I don't want to miss the lobster dinner, which I've read is the second formal night - but how do I even know which nights are the formal nights?

Are there any other "don't miss" dinners in the main dining room? Ideally I'd like to look at the dinner menu for each night and then pick two that I don't mind missing. Is it possible to see the menus in advance?

Thanks!

Simon.

Perhaps on other occasions I've used a TA. However two cruises ago we went with MSC and booked directly with them. When the final payment was due they called me and took my payment over the phone.

Completely cancelling someone's vacation without any notification whatsoever -- I still cannot believe it, especially not from Disney.

I thought that usually the deposit was non-refundable, but in this case at least they applied it to the new fare I had to pay.

I've decided to not be bitter about it and enjoy the family time in spite of being out hundreds of dollars because of this incident.

In the email I referred to received in August, it also said, "If payments are not received by due date, reservation will automatically cancel the next day." It is easy to miss an email, let alone a single line in a single email. If they're going to cancel my holiday on me then please give me numerous, very clear warnings and then tell me again when it's been done!

It was an incorrect assumption on my part that my card would be automatically charged. My issue is the lack of communication and completely unsympathetic and unhelpful customer service agents.

This is Disney we're talking about here! Their brand is about magic, happiness and family -- someone believing in that brand should not have their holiday cancelled and not know about it!!

I feel the need to write about my horrible and upsetting experience with Disney cruise line.

We have done a handful of cruises on various cruise lines (Princess, HAL, etc). In Dec 2013 we took the kids on the Disney Fantasy and were so impressed with the entire experience that while onboard we booked another cruise for this year (leaving in two days, Nov 2014). We have raved about Disney cruise line to many of our friends since that first experience.

In August I got a confirmation email from Disney with all the details of our upcoming cruise. In there it said the final payment amount and when it was due. I assumed that this would be automatically charged to our credit card, like how every other payment of this type happens when they have your details on file. I had a brief moment of excitement at the thought of the cruise in a few months, then forgot all about the email and got on with the busyness of summer.

Well I was wrong in my assumption of the auto-charge to my credit card. When the date passed, Disney cancelled my cruise. No phone calls to collect payment, no other email reminders or notification of the cancellation. They just cancelled it. Without telling me.

In the meantime we had booked flights, hotels, Lego Land tickets, time off with employers, rental cars, shuttle transportation and arranged for the kids to miss school for a week.

Today I tried to do the cruise online checkin and got a strange error message about no reservation existing. It still let me login with my reservation number, but everything was greyed out. I called Disney customer service to make sure everything was in order, thinking it was a website glitch.

They then informed me about the non-payment and the resulting cruise cancellation. I was in complete and utter disbelief. The lady offered an apology and said she could understand how upsetting this must be (REALLY??? You've had your holiday plans cancelled on you without you knowing about it???? No way!). Complete insincerity. She said she could book me a room at the prevailing rates and that the onboard booking discount we received in Nov 2013 would be lost.

I asked to speak to her supervisor who was equally unwilling to try and make things right. She wouldn't honour the original price and wouldn't offer an onboard credit to make up the difference. Both of them I felt were insincere in their apologies and lacked any sort of empathy as to how incredibly upsetting this experience was.

I am completely flabbergasted that Disney would treat a customer in this way. They had my phone number, my mailing address, my email address, and yet they cancelled my cruise without any contact whatsoever. Then when it was clear it was some sort of misunderstanding, they were completely unwilling to try and make things right.

All this because of a single line in a single email. The requirement to get in touch with Disney to make the payment was not clear. There should have been a reminder again a few days before if the payment is still not made. Then last but not least they should tell you if they've cancelled your cruise. But no, none of the above.

I told the supervisor, that this is the worst holiday and customer service experience I've ever had. I'm in complete disbelief that this would happen at the hands of Disney. I cannot believe the policy, the lack of communication, and the insincerity and unhelpfulness of the customer service supervisor and the other customer service agent.

With no other option I paid the prevailing rate to keep our holiday intact in two days time, but it will likely be our last experience with Disney Cruise Line.

Hi,

I want to book 3 rooms for an April 2015 Caribbean cruise on Allure or Oasis of the Seas.

Does anyone know whether RCI has regular sales that might be anticipated? I just missed a "50% off the second person" sale which really stinks! Now I will probably try to hold out until the next sale although I don't know when that might be.

Any advice appreciated :)

Thanks,

Simon.