We have taken 5 trips with Vantage, and never had any problems. We had never been on the Douro River (Portugal/Spain) and friends recommended it. We booked a May 5 cruise, and paid in Nov, 2022. We had all kinds of invoice problems with Vantage, where they tried to tell me we owed an additional $3500, after I had already received my "paid in full invoice". At that point I told them I had not planned on spending that much and tried to cancel. I was told it would take over a year to get a refund.and since I had read all of the bad press about people waiting for years for a refund, we settled with Vantage for an additional $1500, and stayed on the cruise. We are/were supposed to go on May 5, 2023. I checked our Air reservation with Air France on Mon, 4/17, and found that although we had a reservation and seats, Vantage had yet to pay for the airfare. So I called "Fotene" (617-878-6038 -Vantage Air), and her phone was dead. So I called Cheryl Sheehan, the Sales Manager in Boston and left a VM. I received an email that day from Cheryl that she would take care of it. Shortly after that, Fotene called to tell me that Vantage normally paid for the flight tickets within a couple of weeks of the departure date, and not to worry. On Fri, 4/21/23, I went out to the Air France website and our CONFIRMATION # no longer existed. So, I called Air France and was told that Vantage had cancelled our plane reservation. I immediately called VANTAGE AND NONE OF THEIR PHONES CONNECT. THE LINES WERE ALL DEAD. I THEN WENT TO THEIR WEBSITE TO CHECK MY RESERVATION AND THEIR WEBSITE IS GONE.......error msg (502 BAD GATEWAY). While there is no info online about Vantage going out of business, I wouldn't be surprised to see something this week. Good luck trying to get your money back. Some people have been waiting for over 3 years for a refund. Check the BBB website. There are 600 lawsuits against Vantage. An expensive lesson learned. We are out $11,360. If anyone cares to send email to the Vantage executives
, herE is a link to a website that has all of their email addresses.
https://www.elliott.org/company-contacts/vantage-deluxe-world-travel/