travel1104

2 minutes ago, CruiserBruce said:

Before we accuse people of illegal activities,  do you have it in writing what you were promised?

Thanks for your response. Good point and I only saved the promo sailing as mentioned on the website. My guess there's an "out" buried in the fine print terms, so not illegal just shady & misleading. My paperwork from my travel agent only shows 3 items, no wifi. So not seeing this sooner on my billing is my fault as I only booked because the HAL offer "included" at an upcharge for all these items that I have been use to receiving.  This is a 1st with HAL, previous cruising with Crystal(R.I.P.) and Viking, so I'm curious. I'm just a bit skeptical of what else. 

Sailing the Rotterdam in April rather than fly. I purchased the “Have It All” pkg with the understanding it included at minimum gratuities, drinks and wifi. Now I am told the wifi is not included! And the comp specialty restraints are only Canaletto and Sushi, which is a la carte! Disappointed with their “bait and switch” marketing, Has anyone else experienced this?  What should I expect with their service and quality?

As noted about Scenic/Emerald and refunds. We were scheduled to do a Douro cruise on May 1, 2020 that was cancelled due to COVID-19. Emerald offered a refund or credit, we chose the refund as the pandemic status is unknown. It has been over four months and have yet to receive our refund only that the check is in the mail. This is frustrating both us and our Tavel Agent. We have sailed on Scenic, their parent company, and very pleased overall. We were sailing with Viking in early March and received credits and refunds almost immediately when they cancelled. Something is rotten with this company.

Does anyone know of a river cruise or company that has guests from several countries rather than mostly USA or English speaking. I would like to be able to meet people from other countries when traveling abroad. Thanks.