Island Sunset

Love following your travel blogs Raina. We're leaving for Hong Kong soon to do the Legend relocation to Brisbane. Have referred to your blog often. Thank you.

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Just stumbled across this on another thread - Drink package changes from next week - no Premium package any more. Not sure what it will mean for our drinks packages now.

This is the thread:

http://boards.cruisecritic.com.au/showthread.php?t=2397588

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Thanks. Just downloaded this app and it is working fine.

App stopped working on both my Android devices yesterday. Was hoping I would find an answer to the problem here. Guess I will have to keep using my computer too.

Thanks Lyssa. Kathy responded promptly with the same goodwill gesture which is greatly appreciated.

Well done Lyssa ... my response a frw months back was not so obliging. Looks like I had better email Kathy too.

Has anyone had a response to the cancelled drink package? My email remains unanswered.

Just received an email overnight saying our premium drinks package has been cancelled due to non payment .... was a "premium zero $". Has anyone else had this happen?

Rasa Ria has confirmed that all the Orang Uans are being moved to Sepilok in April and Rasa Ria will concentrate on other environmental activities. Sadly Sepilok is too far away from KK. Does anyone have any other sightseeing suggestions for this port?

When do you sail? We are doing HKG- BRIS Oct 2016.

Has Michael Bayley moved o already? He as only appointed in December 2014.

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I have a copy of the invoice from my booking on Radiance and made my TA fully aware of the terms, he arranged the transfer with Royal here in the UK with no problems, beyond that I can't comment. I think you need to speak to the C&A people and enlist their help, failing that escalate the matter higher up the food chain.

Thanks. I seem to be going around in circles and dont seem to be getting anywhere. Any suggestions of an email address to escalate this to? All the Australian email addresses have generic auto responses and no one replies.

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Their pricing is so whacky now that it is difficult to tell what the actual price of the cruise is...let alone putting in additional middlemen like a wholesaler and a TA.

 

We were able to keep our deposit money for one transfer, for an exchange from a cruise on Freedom this September to one on Liberty next September. We were also allowed to keep some promotional OBC thing that we were booked under including one BOGHO to another. But that was all with Royal Caribbean.

 

I'm sorry it isn't working out for you. If you have your original onboard confirmation, perhaps you could email it to everyone as an attachment? It may not help.

Thanks. Will give it a go.

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We stayed at Grande Denali Lodge on our post cruisetour in May this year. On top of a hill with great views across Denali. Rooms are a bit tired but the main reception/bar/restaurant area is great.

It is very frustrating because the promotion was still in place when we asked for the transfer but somehow between the TA, wholesaler and RCL it took a week to have somone agree to the transfer by which time the promotion had ended.They gave us the OBC which is little consolation compared to the BOGOHO offer. What is more frustrating is that all my emails to RCL are referred to the wholesaler who refers all emails to RCL. If we had waited until we had got home to make the booking we wouldnt have had this problem.

harz99 ... Interested to read you got the BOGHO offer when you transferred. I booked a future cruise while on Radiance in May (one for us and one for friends). New itineraries for the cruise we wanted hadn't been released yet. It was recommended that we book the 2015 sailing and transfer the booking when the 2016 itineraries were released. We were assured that all offers including BOGHO would be fully transferable. When the new itineraries where released they didn't have the sailing we wanted so we found a different sailing on the same ship. As the booking was sent to our TA we asked them to arrange the transfer. TA finally got RCL to agree to transfer the booking but I cant get anyone to honour the BOGHO offer. TA referred it to wholesaler, wholesaler referred it to RCL and RCL say it is not their problem. Have spent the last month going around in circles. Wondering where to turn to next to get someone to acknowledge and accept what Belinda on Radiance offered us.

We booked on board and booking was automatically transferred to TA. Was told by Guest Relations that booking was fully transferable to any cruise up to 75 days before final payment date and that all on board booking offers would apply to the transferred booking. TA tried to transfer and had issues. RCL finally agreed to transfer but refused to honour on board offers. I am trying to get RCL to fix this issue with our booking as TA had no success but RCL customer service are wont talk to me.

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We did this tour in November 2014. We were on Rhapsody but booked direct. Fantastic tour. Identical to shop tour but we had 16 pax compared to a group of 80 and a group of 100 for ship's tour. We ate separately -no queues - and did the tour in the opposite order to the ship's tour so no crowd - we had the waterfall to ourselves! Highly recommend booking direct. The tour guide made sure we avoided the crowd and that we had the best experience possible.

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