Cruiser1211

I understand that but, being a sales manager, when one of my people tell the customer something wrong, I give the customer what they were told then coach the salesperson so it does not happen again. And to call your customers liars to another customer, he should be fired instantly.

Does anyone know the email address of Ms. Swartz? Thanks

I called reservations the other day because Princess had a huge Onboard Credit being given. It said New Bookings Only. I was told if that banner was to be removed I could get it so keep watching. Today it was not there but the credit remained. I called and spoke to a lady who told me I would have to change room to a higher price which I did. It gave me the same credit I already had.I was switched to customer service to be told they do not do that but it prices went down, I could be upgraded because they do not want people who book early to get a worse fare than new bookings. I do not understand the difference. 2 people from Princess told me I could get it but Princess does not stand behind the things the people they trained, say. I said that Ship Mate app has 2 people who posted that they got it. I was asked for their booking number and real names and, since they did not post their real names and booking number, they were lying. Really??? Calling your customers liars??? I can only imagine what they are saying about me! I have 7 people whom I referred and more that are getting me their info for everybody traveling with them. I feel Jan Swartz, who was VP of Customer Service should know how her Customer Service is treating their customers. Glad I found it here.