smca18

We live in California and the trip was in Russia

Thanks!

The line was quick to offer things, but I want to try and learn what if anything they are liable for.

On a recent River cruise, our dinning room was not open due to most people being on a late tour, so arrangement were supposedly made for dinner on a sister ship which was tied to ours. We were directed to that ship and were told they would be notified of our visit.

Soon after starting dinner the ship left for refueling and we were told we would be gone for three hours, which turned out to be slightly longer. When we arrived back at the dock, our ship left early for refueling and told that they would be gone for three plus hours.

In total we were without our medications for about seven hours, and while offered a room, I could not sleep because my Cpap machine was back in our room. Also being a diabetic, I was put into a situation where there might have been a medical emergency.

Does anyone know if this is illegal, and if so what law or rules were broken?

About 3/4 of the crew had symptoms and well over 1/2 of the passengers were coughing and sneezing!! The had hand sanitizers but did not push using them like they should have, did not isolate sick crew and servers, did not disinfect and Im just back from the Dr. and I have Streep throat and now have to do a dose of antibiotics along with cough medicine that has codine.

BTW world, I wrote to Scenic and no respectable acceptable reply!!

We just returned from the Nuremberg to Budapest cruise on the Sapphire and while the dinner service and food was terrible, this is by far not as important as the total lack of regard, concern, contamination prevention, hygiene, responsibility and assistance for those ill! I wrote to their corporate office, their Customer Liaison Manager and the Area Manager and was given the Corporate run around and the promise of another answer in three weeks??? I have never experienced a situation where servers and food prep workers who were coughing and sneezing and obviously sick were allowed to work and spread germs to passengers or customers! We as well as many others on their ill fated cruise became sick due to their negligence. No one was required to sanitize their hands when entering or leaving the dinning room or ship. the hand rails were never wiped down or disinfected, and people were seen coughing and or sneezing and then using the rails only making things worse. When we were in Vienna I was too ill to leave the ship, the front desk person Jozeph was going to the post office and I asked him if he could purchase for me some decongestants. He only drew on the map how I could walk there???? Is this the special five star treatment they offer and advertise? I must point out that not only my Wife and I became sick, there were many passengers on board that became sick and it is Managements fault. I don't know how the other Danube River cruise ships were or are, but we will never cruise again with Scenic!