I recently finished a wonderful cruise through the Panama Canal on the Norwegian Jewel. Everything was great until I received my invoice. A promised $50 cabin credit was missing. The guest services desk on the ship gave me a card with a number to call for Guest Relations in Miami. After listening to the same recorded message for about 30 minutes, I finally talked to a human being. I was told there was no record of the credit, even though the website had mentioned it and the NCL cruise consultant who booked the cruise 10 month earlier mentioned it. The Guest Relations person said there was nothing he could do. In other words, "to bad, so sad." I was told I could write someone if I wanted to investigate this further. Not e-mail, a real letter. This is my eighth NCL cruise and I am a Platinum Latitudes member. You would think NCL would be a bit more appreciative of my business.
Lesson to all, if you are promised a cabin credit when you book, make sure it appears on your initial reservation.
Guest Relations Office
in Norwegian Cruise Line
Posted
I recently finished a wonderful cruise through the Panama Canal on the Norwegian Jewel. Everything was great until I received my invoice. A promised $50 cabin credit was missing. The guest services desk on the ship gave me a card with a number to call for Guest Relations in Miami. After listening to the same recorded message for about 30 minutes, I finally talked to a human being. I was told there was no record of the credit, even though the website had mentioned it and the NCL cruise consultant who booked the cruise 10 month earlier mentioned it. The Guest Relations person said there was nothing he could do. In other words, "to bad, so sad." I was told I could write someone if I wanted to investigate this further. Not e-mail, a real letter. This is my eighth NCL cruise and I am a Platinum Latitudes member. You would think NCL would be a bit more appreciative of my business.
Lesson to all, if you are promised a cabin credit when you book, make sure it appears on your initial reservation.