Lockmonster

I wanted to let everyone know that someone at Royal Caribbean stepped up & did the right thing.  At 10:30 last night I received an updated Cruise Vacation Receipt and the $1600 difference between my cancelled cruise & the new cruise at the prevailing price was gone.

There was no explanation but I am grateful for this update.  I’m sad that I had to resort to social media in order for them, in my opinion, to do what should have happened to begin with but I wanted to give them the credit for the update.

We were on the Odyssey in January & the Anthem in March.  Same type of room, Grand Suite with a large balcony but the Odyssey room was noticeably wider as the coffee table was never in the way.  Also the elevators were no touch buttons both inside & lobby areas.  The Suite Sun Deck was better located on the Odyssey being under the arm of the Northstar & the video screen on the pool deck was facing you on the sun deck instead of being off to the side on the anthem.  
 

It was my first time on both ships and I would have to say that I prefer the Odyssey.

I received an email from RCCL last night saying my cruise in 2023 Hawaii to Vancouver on the Radiance of the Seas is being cancelled because of updates to their global deployment.

The problem is this was the 1st leg of a Back-to-Back I had on the Radiance with the 2nd leg going from Vancouver to Alaska.

RCCL will not allow me to “Lift & Shift” to the Ovation of the Seas which is leaving Hawaii a few days later than the Radiance but still arriving in Vancouver the same day Radiance is leaving for Alaska.  They said it wasn’t eligible.  RCCL says they’ll only honor the Lift & Shift if I took the Ovation from Australia to Hawaii.  I had to book the Ovation in Hawaii at prevailing prices which is costing me more than $1600 more.

20+ cruises on RCCL & to say I’m upset is putting it mildly.  I could have, of course, had the option to cancel & get a full refund but we were so excited to return to Hawaii in 2923.  Shame on you Royal Caribbean!

Broken since August & still not repaired? Sounds like RCCL has a thing against CC. :(