racj846

What do you mean by "graduated to Diamond"?  That is not a loyalty phrase that Princess uses. 

Have booked thru EZAir many times in the past, and re-fared with no problems until now when booking flights for a westbound trans-atlantic in November.

Booked flexible with no problem as soon as flights were available in February.  Since then have re-fared twice for savings of almost $250.  But each time I tried to re-book on the system I would get a message that the flights were no longer available with the invite to try again.  When I clicked on 'try again' got a message that as a minor I could not book!!.  Its been a few decades since I was a minor.

So both times a call to EZAir thru the Princess general number, was answered quickly, and the change was made.  

The second of the two re-fares was 2 days ago and today I received an email from the airline flying us to the UK thanking us for our booking!  Really? Checked the Travel Summary and sure enought the flight in both directions are ticketed.  I did not request early ticketing, nor has my Credit Card been charged.

This should prove interesting should I wish to take advantage of another fare reduction.

Yes

You don't actually switch. To view another cruise sign by using the booking number of that cruise.

5 hours ago, schooner_Drinker said:

Been away from the APP chat for a while 

Did they fix anything yet 🤪

 

Today, thought I would look around the online site and see what that’s all about.

 

For the life of me I cannot find anywhere, that we have Princess Premier packages for either of our 2 booked cruises

 

Is this something that is only indicated on original invoice and or in APP?

 

Thanks 

Nancy 🍸

Check your travel summary on the website.

Sign in on the app using the booking number of the cruise.

^^^^Incorrect.  To what flight info are you refering.  Whether the passenger booked thru EZAir or independently, the ship has no related paperwork to give the passenger.

Baggage tags and instructions are delivered to cabins  a couple of days before disembarkation.  If delivered on the last night of the cruise, passengers would have virtually no time to make a change should one be needed. 

As noted elsewhere in this thread you might have better luck sending an email to  hello@stockperks.com  who now look after processing of shareholder benefits.

PentHouse suite??

Maybe some confusion here.  Your first post says you are flying into Galveston, if that is correct you have all the time in the world to catch a flight. 

But if you meant Houston Hobby then yes, it takes about an hour to get there  (Houston Bush Intl is even further)   As noted earlier Princess will deliver disembarkation baggage tags to you a couple of days before the end of the cruise along with a list of MEETING times and places for each colored tag.  

If all goes according to plan DISEMBARKATION time will be approx 15-30 mins after the meeting time. If that estimate of disembarkation time is later than your private transportation pickup time, then go to Guest Services and request an earlier time.

2 hours ago, IndyKid said:

We used EZ Air for our first Princess cruise this past December. The price was the same as through the airline's website. After we had booked the cruise the airline (American) changed the return flight time to one which was too close to our disembarkation time, so Princess changed it to a later flight through a different connecting city. Had we booked the flight ourselves we would have paid several hundred dollars to re-book it ourselves, but Princess ate all but $100 of it.

 

On a related note, if there's a problem during travel to/from the cruise port, who do we contact at Princess if we booked with EZ Air?

The contact numbers you might need will be found in your Travel Summary.

If you air is booked thru EZAir you do not need to this.  But if you have made independednt flight arrangments you should complete the section referred to by   bagney.  This info is used to help Guest Services assign a disembarkation time to ensure you make your flight.

If you are not happy with the time assigned, go to Guest Sevices to change it.

In The Piazza, deck 5, mid-ship

Sounds like a scam.  Email probably not from Princess.  Refunds when due are processed to the original form of payment.  Princess knows how you paid so they do not need to ask for that info.

^^^^ $12.50/day for one device with Elite discount

#minnisotasisu   Tried what you suggested yesterday and today but only got the message "Something went wrong - try again later" 

40 minutes ago, cr8tiv1 said:

I asked the customer service agent on the Diamond, politely, in March 2023.  He asked me how many tokens I would like.  
 

Ironically, the washer was broken (needed one more) and the dryer took forever (4 needed).  
 

I did declare I was elite (he never checked).

He probably did not need to as your medallion would have conveyed your status to the screen in front of him.

Do a mock booking  I.e. don't sign into your booking, for your cruise then you can see the airfare.

33 minutes ago, Crystaltipps67 said:

I'm 73 days out and I don't have the luggage tag tab on the new app. 

Print them from the Princess website.

App update overnight on Google Play, but I don't see any change in the prime areas of concern with the new app...specifically only one cruise at a time and the shoreside CC issue.

^^^^^^  It won't!!  Email exactly the same info to  hello@stockperks.com

For those that have recently embarked in Galveston would like to know what shuttle company you used and would you use them again

Looking for a more regular shuttle service rather than a private car hire.

8 hours ago, greener said:

how can i book excirsions before boardin but using my on board credit?

Access your booking on the website.  Click on Excursions at the top of the page.  Select the excursions you wish to purchase. When you are ready to buy the excursions, the system will first use your OBC as payment.  If the cost exceeds your OBC, the balance can be paid by Credit Card.

I would avoid the Paypal payment methed as from my own experience it messes up Princess'  accounting!

Within the EZAir booking engine is a place to input your frequent traveller number.  Enter your Westjet rewards numbers there.

Have done this a number of times and had no baggage charges.

10 hours ago, esper10 said:

I’m still not able to have the app work for me. I called Princess few time and no one have any idea what to do. I created an account by using my name and created password the next thing it said to confirm my account and I recived an Emil WITH MY UPCOMING BOOKING NUMBER. I didn’t see any cruise company to pick from. So bad. I bought my stock at $60 per share now all of this. While I have the app I admit I’m no computer smart and have no help. What do I do?? Give it up?? Is that what they hope some of us to do ???

I sent an email to  hello@stockperks.com to inquire what process to use for those who do not wish to or cannot use the app.  A quick reply from them said, in effect, send what you used to send to SBPCL to the 'hello' email address.  However since my next cruise is in the fall of next year, they don't want to hear fom me until May of next year!  .