Wharf

[quote name='cruiser fanatic']The embarkation staff do not work for Princess. They work for an outside company contracted by Princess. No excuse for poor communication but they may not be trained very well in customer service. The same thing goes for all of the major cruise lines.[/QUOTE]

Even if they do not work directly for princces, they are contracted by Princess. They are there to assist you in checking in.....why not send someone (just 1 person woud have been nice) over to "help" inform THOUSANDS of passengers waiting in the cold of what was going on. I think 1 person to care is not asking much!

Just to be clear: Weather (Fog) not an issue, The way Princess has been silent all day to thousands of passengers waiting hours in their cars in the cold is uncomprehensable! Yes where were the embarkation Princcess reps? Did they get a message early to not show up or where they sitting around cozy in the terminal and not wanting to go out in the cold to the parking lot to help keep passengers informed. I sure would not want to be a Princess rep tomorrow when thousands of unhappy passengers arrive. A great time will be had when we finally get on board but until then....shame on Princess!!!

Epic Princess Failure:
1- Arrived at Port to discover we were being diverted to an off site parking lot to sit in car with no information of what was going on except that the ship had not arrived and to park car in a line with hundreds of other cars. No Princess representatives ANYWHERE ALL DAY just nice parking attendances who were sorry that they could not give us any information but kept telling us to call princes for details. Decided to leave parking lot around 11:30 and head into town after hearing rumors from other passengers that it would be at least 4 hrs til ship might arrive

2-First email from Princess not sent til 10:50am (well after they knew ship was not even in the channel due to fog) All the email said was that the ship was delayed and to call a 1-800 number for further details and updates

3-called the number repeatedly during the day and recording kept saying ship delayed and to call the same number we were already calling for updated details.
No other details offered!!!

4-Sat in coffee shop with other passengers all day. The only information anyone was getting was from passengers already on the ship posting to Cruise Critic on what was going on with the ship.

5-Finally 2nd email from princess arrived at 5:02 finally telling us ship would not depart til Monday and to call the same 1-800 number in the morning for further details. No other details or information given

6-Got an email from the Parking Garage where we had a reservation not to show up til 12:30pm on Monday. MORE INFORMATION FROM PARKING GARAGE THAN FROM PRINCESS!!

7-THANK YOU CRUISE CRITIC passengers already on board for keeping us all informed and updated throughout the day!!!! You provided us with more informaton than Princess did throughout the day and night.

8- (5:00pm) THANK YOU PRINCESS CRUISE LINES FOR NOTHING!!! NO DETAILS, NO INFORMATION and NO COMMUNICATION since 11:00am except to keep repeating that the cruise was delayed-and NO OTHER DETAILS!!

9-EPIC FAILURE ON PRINCESS!!

Thank you so much for the information! I meant to say Aug of 2015. You have now made me so excited about our cruise!

Going on the Azamara Journey in August, 2016. Does anyone know if the cruise Director Eric De Gray is still with The Journey or where he is now? He is not listed on the current crew? He is our favorite cruise director and would make our trip more memorable.