Cruiseenthusiast101

37 minutes ago, zeroed said:

Maybe I missed it, did you actually get sick or did you simply test positive?  There’s a difference. What about your cabin mate? 

i got sick as well unfortunately, but my cabin mate continued to test negative throughout the week 

5 hours ago, D4 said:

I'd also like to know about the contact tracing.  Who tested positive that caused you to be tested?

I went on a Royal Caribbean Excursion In La Spezia and by the time I had arrived back to the ship from the day, a security officer (when boarding) alerted me that someone had tested positive on the same excursion as me the day prior. I was then pulled aside to take a covid test by the medical team who was waiting, and ultimately ended up testing positive. At the time I felt fine, little symptoms so it seemed really strange.   

2 minutes ago, billslowsky said:

Room service from the specialty restaurants...

I mean they originally did say that we would be able to do it, so if not that’s fine. I would just prefer that the dining package is refunded in that case. It just seems that there is miscommunication on both sides at this point. Hopefully as the cruise goes on more information will become clear.

37 minutes ago, happy cruzer said:

I truly hope things get better for you.

 

However, when you post (and maybe say) things like my cabin mate was forced to sleep on the balcony in high winds you are going to lose sympathy.  There are other options just not ones your cabin mate selected.  So that starts a discussion that is not going to be productive.

 

Keep it simple.  Highlight the lack of communication, delays, noisy cabin....  Also know what you want as compensation - extra OBC on top of the prorated credit??

 

Good luck.

 
I don’t mean to be a smart ass but where else are they supposed to sleep when Guest service tells you to isolate and for cabin mates to keep their distance. The sofa was already being used so sleeping a foot away was not going to be beneficial. 

57 minutes ago, firefly333 said:

You do get a prorated refund on the cruisefare so rcl is taking care of you on their time but you are posting to complain and receive additional compensation. Good luck with that.

 

You were moved to isolation within 24 hours .. if your cabin mate didnt show positive for 15 hours he was already positive. It just doesnt show up immediately. 

 

Sorry they put you below a nightclub. Maybe this would be a good idea for them to look at relocating the isolation area. How much compensation do you want for this idea for rcl? I get it, it's a noisy area. Others complain service is slow. My last cruises were very short staffed, it also took 2 hours for some dinners in Mdr. 

 

So far the worst is a noisy location? I do hope you feel better. Be glad it took a extra night to move you to this noisy location. I hope you dont get really sick, and covid is just a positive test. Maybe post more information on your situation as people do want to know how they will be taken care of. Good luck. 

 

Do you have free wifi and can you order from pay restaurants for free? What have they offered besides prorated cruisefare?

I guess it’s not as bad as it could be. The only compensation I was really looking for was the dining package (prorated of course) and for (WiFi). They do give WiFi but given that I had purchased it already they wouldn’t give a refund. Also I am able to only order from the room service menu not the specialty restaurants. It’s frustrating when you when you pay for both of these things and can’t use them or Royal is not making their refunds as promised. 
 

Other than the lack of communication and occasional noise I commend the staff for being as prompt and polite.

11 minutes ago, sandebeach said:

It was super early to get a bid accepted for July. We sail in two weeks and hav not heard a word on our bid for the June cruise. 

I wouldn’t worry I only found out three days before my last cruise. With ships filling closer and closer to 100% it’s often the last minute cancellations that are being upgraded. Hope this helps!

*Let me first start off by stating that covid is bound to happen and by cruising one takes the risk of contracting the virus. This post is no one lashing out at the fact that I caught covid but rather the way it has been handled*
 

From my perspective those who test positive (I was contact traced) you are not looked at despite what ever they say. I tested positive on Day 4 and Guest Services told me to isolate in my room as I tested positive with my cabin mate who was negative for 15 HOURS. I’m not asking to be relocated immediately, but in a timely manner would’ve been nice. My cabin mate was forced to sleep on the balcony in high winds despite the captain advising people from using their balconies and outdoor decks. 
 

I was told by Guest Services that would call and tell me the next steps about what to do, we’ll that never came as they just said “we are contact tracing.” On Day 5 I was finally moved to an isolation room, which happens to be right underneath the Attic. What a great idea to put all the tired and sick people under the nightclub which blasts music (everything seems to be louder on Wonder than previous cruises). 
 

To make matters worse when we mentioned these issues to Guest Services they acted in a very demoralizing manner as if it was our decision to take steps to mitigate the spread of covid. I understand covid is inevitable in todays world, but at least believe the customer and don’t put on a fake smile.

I’m just hoping for some compensation for how the whole situation was handled. I’m just writing from my experiences, as I hope everyone who tests positive in the future as a better experience than I did. If anyone has had any similar experiences I would love to hear! Have a happy and healthy summer 🙂

My son tested positive during his current cruise on Wonder this week. By traveling you take the risk of covid, but it’s nice to know at least for the time being that the testing has gone away. Hope everyone has a safe and happy summer 🙂

Just now, Cruiseenthusiast101 said:

RoyalUP is showing pending on the JS while the resuming bids for higher categories are expired. I was really hoping to get one of those higher suites, so I was wondering is there the option to pay at the port for an upgrade if there is space available? Thanks 🙂

I should note that this cruise departs this weekend 

RoyalUP is showing pending on the JS while the resuming bids for higher categories are expired. I was really hoping to get one of those higher suites, so I was wondering is there the option to pay at the port for an upgrade if there is space available? Thanks 🙂

Based on previous experiences, how close to sailings do the bids tend to be accepted or denied? Cruise is in three weeks and have to decide if I want to bid on airfare instead. Obviously a suite would be nice, but is there a way to see the likelihood of an upgrade? I haven’t sailed royal since they put the bidding system in. Best 🙂

1 hour ago, Biker19 said:

The mins vary based on the ship, which category you start at and maybe some other factors.

The algorithm is very strange. For my upcoming cruise on Wonder to the Mediterranean the starting cost is $300 a person to go from a large balcony to a JS. This seems outrageous to me, is there much difference between a balcony and a JS. Should I try bidding for the grand suite (900 a person?). I usually stay in balconies. Anyone who has stayed in suites I would love to hear your input before bidding on this, will it really be worth it? Thanks 🙂

Anyone know of some cheaper alternatives than the abbot (e-med) tests that RCL will accept. I don’t mind shelling out the money for these tests, but they seem a little pricey imo 

In regards to this how strict is RCL with the policy when it comes to color. I was planning on bringing a light grey (charcoal) colored suit for the cruise as my other suits seem to big now 🙂 Not sure if I should go out and purchase a new outfit. Thanks!

I have a cruise aboard wonder this summer sailing from Barcelona. Was wondering if anyone know which ports a shore excursion must be booked for if any. Thanks in advance!  

4 minutes ago, klfrodo said:

Does Royal have a European page to go to for check-in?

 

Or maybe on the home page where you sign in, click on the USA flag and change to the European country?

 

Or, maybe use a VPN to change your geo location to Europe

Thanks for the advice, nothing worked🤦‍♂️. I’ll have to make the dreaded call tomorrow for them  

Not sure if anyone knows how to approach this. My son and some friends are sailing in Europe on Wonder this summer under the age of 21. Royal has confirmed to me that the minimum age to sail alone in Europe is 18. He’s currently unable to check-in as someone must be 21 according to the website. If Royal has allowed them to book the cruise, then how should we go about getting them checked-in? Thanks 

An actual sale would be nice 😂 For now I will hold off because the prices are sky high for wonder of the seas this summer. The drink package is almost 90 dollars a day. Can’t justify that imo

I know it’s probably been answered before, but what covid tests are accepted by Royal? Hearing it’s pretty difficult to find testing in Barcelona and would like to bring our own tests to ensure we can get tests. Any information is greatly appreciated!!

Is it just me or have the cruise planner sales become terrible since the restart? On my current cruise with the new “promotion” that started today, prices have gone down by a few dollars while many items have gone up. Is this happening for anyone else?

No they’re not. They may be allowed in CK if there is space. Based on previous experience that will usually be a few times on a week cruise during the later hours. Hope this helps!

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On another note it looks like no more shore excursions are required though the cruise line 🥳

I’m sorry to hear that as I emailed and was able to have it applied with in days. I would recommend canceling the reward by tomorrow night as you’re able to get it refunded. Hope you get everything figured out!

I can’t say for a Caribbean cruise, but on my 7 night cruise Europe the UDP is costing 233 at the moment. Hope this helps!