So, I booked a 4-night Bahamas cruise on board the Celebrity Constellation for March 26, 2015 for my boyfriend and I on Wednesday. This is my first booking with Celebrity and I have to say that so far, I am very unimpressed.
On Tuesday, I went to Celebrity.com and placed a 24-hour hold on the cruise. I returned on Wednesday within the 24-hour window to finalize my booking. When I logged into the site, and went to pay, the amount I owed was over $200 more. I contacted customer support where I spoke with a guy that kept insisting it was impossible for me to be seeing an increase in what I owed. He got kind of snarky and asked me what I wanted him to do about it. I asked him to finalize my booking for me. For some reason he couldn't use the reservation I had originally requested, so he canceled it and created a new reservation. I realized after the fact that I was charged $100 more than I should have been. I took a screen shot of the amount of my original reservation and what I paid and attempted to use the customer contact form on their site to show that I should be reimbursed $100. After writing my letter, I got an error message stating the page did not exist.
Frustrated even more, I called the customer support line again and spoke with another gentleman that didn't seem too sympathetic either. He asked why I had not mentioned anything about the price discrepancy when I was on the phone with the other guy the night before, which I didn't feel should have any relevance to my situation. At first, he apologized and said there was nothing that could be done, because I was the one that canceled the reservation. I wasn't the one that canceled the hold, the customer service representative from the night before did. I told him that was not acceptable to me and I was then offered $100 in onboard credit. I had lost my patience by that point and chose to accept that.
My boyfriend and I were talking earlier tonight and we both thought that it'd be nice to have a balcony. I did some research and thought it might be beneficial for us to upgrade to a Concierge suite with the 123go incentive. I called the customer service line again and was told I could upgrade, but couldn't qualify for the 123go incentive as it would have to have been added to my original reservation.
It seems like nothing can go right with this reservation and I hit a road black at every turn. I'm so disappointed in the customer service and how difficult it has been to get resolutions. I'm sure we will have a great time once we're on the ship, but I am so beyond frustrated with Celebrity right now.[/quote]
This happen to me ask them or the agent to talk to the Resolution Department. This is the first time I am taking my bf with me also but I have been on celebrity. I have found its best to book stuff on ship if that is an option for you.
Booked for Two Days and Already Beyond Frustrated.
in Celebrity Cruises
Posted
So, I booked a 4-night Bahamas cruise on board the Celebrity Constellation for March 26, 2015 for my boyfriend and I on Wednesday. This is my first booking with Celebrity and I have to say that so far, I am very unimpressed.
On Tuesday, I went to Celebrity.com and placed a 24-hour hold on the cruise. I returned on Wednesday within the 24-hour window to finalize my booking. When I logged into the site, and went to pay, the amount I owed was over $200 more. I contacted customer support where I spoke with a guy that kept insisting it was impossible for me to be seeing an increase in what I owed. He got kind of snarky and asked me what I wanted him to do about it. I asked him to finalize my booking for me. For some reason he couldn't use the reservation I had originally requested, so he canceled it and created a new reservation. I realized after the fact that I was charged $100 more than I should have been. I took a screen shot of the amount of my original reservation and what I paid and attempted to use the customer contact form on their site to show that I should be reimbursed $100. After writing my letter, I got an error message stating the page did not exist.
Frustrated even more, I called the customer support line again and spoke with another gentleman that didn't seem too sympathetic either. He asked why I had not mentioned anything about the price discrepancy when I was on the phone with the other guy the night before, which I didn't feel should have any relevance to my situation. At first, he apologized and said there was nothing that could be done, because I was the one that canceled the reservation. I wasn't the one that canceled the hold, the customer service representative from the night before did. I told him that was not acceptable to me and I was then offered $100 in onboard credit. I had lost my patience by that point and chose to accept that.
My boyfriend and I were talking earlier tonight and we both thought that it'd be nice to have a balcony. I did some research and thought it might be beneficial for us to upgrade to a Concierge suite with the 123go incentive. I called the customer service line again and was told I could upgrade, but couldn't qualify for the 123go incentive as it would have to have been added to my original reservation.
It seems like nothing can go right with this reservation and I hit a road black at every turn. I'm so disappointed in the customer service and how difficult it has been to get resolutions. I'm sure we will have a great time once we're on the ship, but I am so beyond frustrated with Celebrity right now.[/quote]
This happen to me ask them or the agent to talk to the Resolution Department. This is the first time I am taking my bf with me also but I have been on celebrity. I have found its best to book stuff on ship if that is an option for you.