RonnieCosmic

I wasn't sure whether to put this question in the Ports of Call section or the Royal section, but I was wondering if anyone has taken the ACADIA NATIONAL PARK AND LOBSTER LUNCH excursion with Royal Caribbean and cares to share their experiences.

Thanks!

I've been put in charge of booking our excursions for this trip & want to make sure I'm doing this right :')

Since the Bungalow is charged per-bungalow and not per-person do you just select only 1 guest when booking? Is there a way to register the other 7 guests or is it just, you're allowed to have 8 people total and they don't check who they are?

This is obviously not a deal breaker at all but since I've been on some cruises where they show sporting events in various areas on the ship - I'll be sailing with a friend of mine who is a big fan of WWE and one of the pay-per-view events happens during that time. Has anyone heard of anywhere on board that shows WWE events?

Thanks for your replies everyone!

You guys are so right- the Oasis class ships will be there in the future but this itinerary may not be.

My Pacific Northwest crusie has been officially booked!! :hearteyes:

I'm really torn right now.

I have the choice of a ship/class I'd love to go on (Oasis - I've never been on an Oasis class before) with an itinerary that I could take or leave (Eastern Caribbean)

or a boat I've been on before (Explorer) with an itinerary I've always wanted to do (Pacific Northwest).

What's the deciding factor for you? What's more important? The ship or the stops?

Yes we did the Puzzle Room. I was able to make reservations online. However I could only get two of us the first sea day and the other two on the second sea day. It was fun and my group got out in 37 minutes which I hear was pretty good!

I think we might have been in the same group!

swim13 has an Anthem review here: http://boards.cruisecritic.com/showthread.php?t=2367837

 

I happened to notice he had a vitality spa picture which showed $12 for the yoga class.

 

It's a great review with lots of pictures, so you may want to check it out

This is awesome. Thank you for sharing.

Thanks everyone!

If you have the Select package, then you would only get a credit for wines over the limit. Cocktails would be charged at full price.

 

If you have the Premium or Ultimate package, then you would get a credit for both wines and cocktails over the limit, and only pay the difference for wines and cocktails over the limit. You could also pay the difference for a souvenir glass.

Great, thanks! We all have Ultimate.

We sail away on Saturday (!!!) and I have a couple quick questions from my group:

- What is the cost of the yoga classes & can anyone share their opinions on the class?

- Is Jamie's open for embarkation lunch? (I am fairly sure I read here that it is.)

- I think I read that with drink package you are able to "pay the difference" for drinks that are over the limit of the package. Is this possible for just certain drinks or all drinks (ex champagnes like Moet et Chandon)? Can you pay extra to get a souvenir glass or do you have to purchase the whole drink?

- What movies have been playing on the ship this week?

I should also mention my parent's reservation booked through the same travel agent is not having the same issues.

This is more than likely a travel agent problem. Royal does not just cancel reservations without notice to TA. Usually 5 business days.

Also the OP cannot just cancel a cruise if booked with TA.

I agree that's what they usually do. That's why we all were so confused yesterday, including the different RC reps we both spoke to who agreed it was their error and they aren't sure how it happened.

If you book through a travel agent then you have to call them and can't talked to Royal directly.

 

I would check the orginal invoice from Royal as it has the final payment date on it. It sound like the TA dropped the ball. The new invoice should have been checked.

I've been forwarded all the invoices by my TA all along and they all say May 24 until a new one was sent to her yesterday with today's date.

I've also been able to make reservations etc myself all along both on the cruise planning site and by calling in to Royal directly, there's always an extension to press if you have booked through a TA.

Do you keep any evidence of your original booking? I save EVERYTHING, emails, screenshots, entertainment confirmations, notes from my TA,etc.

That can be very helpful in situations like these, I believe.

Luckily I am definitely an email hoarder and I have everything still.

I've sent it all over to my TA for her to give it a try now. I am just too exhausted after trying to sort over 6 hours yesterday only to be basically called a liar today.

When you say "they deleted my reservation in error", I assume you mean Royal.

 

Is Royal saying that when the final payment dates were moved from 75 days to 90 days, your booking got caught with the change and automatically was cancelled?

Yes, sorry, I meant Royal.

Apparently the change was only meant to impact new bookings but my booking from last April was caught in it, changed and automatically cancelled.

(Unless you ask them today, in which case I cancelled it myself or I ignored a final payment notification and the cancellation is completely my own fault, depending on which customer service rep you ask)

I've been sharing this over on my roll call thread but I thought I would make it its own post to see if I could get any advice or insight as to what to do.

May 11 - 12:01pm

My excitement of today is trying to figure out why my cruise reservation has disappeared from the site. :eek:

Logged in to check if entertainment was up to book & was met with "You have no reservations at this time" and when I clicked the button that said "don't see your reservation" and entered in my res # and info it told me that they cannot retrieve a reservation with that number.

I called customer service and they told me "go talk to your travel agent and see if they can find out why" :mad:

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May 11 - 1:22pm

Turns out they deleted my reservation in error :mad:

They've booked me back in the same room but all my dining, activities, excursions and drink package (which I got on "real" sale) are gone and they can't book anything back in for 4 hours. :mad:

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May 11 - 4:55pm

So after calling back when they told me to, they are now telling me that I can't add anything back on to my booking until I make my full final payment.

Which I am unable to do until next week (and isn't due until the 24th anyway).

I am so frustrated right now!

I thought cruise planning was supposed to be fun? :S

Though their off-ship customer service for this cruise - multiple issues on their end for the ENTIRE process starting over a year ago - has been absolutely abysmal, I love sailing with RC. (I have to keep repeating that to myself haha !)

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May 12 - 1:22pm

Update: turns out RC moved my final payment date up by 12 days without informing me or my travel agent and then said that I must pay in full today. Luckily my dad was able to call his credit card in to our travel agent and make that payment as I am unable to right now.

I called into RC today to finally try to get all my reservations back that yesterday they promised me would be no problem since it was their error....

I think we all know where this is going....

The first person I spoke to said there is no way to book the same dining time since it doesn't show as available on their screen. I explained that I was promised the same times as I was dining with other people and (I reiterated) it was their fault that they were deleted in the first place.

He put me on hold and transferred me to a different department who said that since *I* cancelled the cruise there is no way for them to honour what I had before. I told them that, no, it was cancelled in error and she said no that is not what happened. She asked for my prior reservation number, which I told her was the same as it is now and she said no that's not possible because this number is only showing as a new booking starting today. I explained that it IS possible, it's the same number I had since booking over a year ago and then explained what I was told yesterday about the booking being cancelled in error due to RC system switching over to a new cancellation policy for new bookings that somehow swept mine into it and marked it as passed due.

The woman told me there was no way this is possible. Both I and the travel agent would have received something by email and that the reason it was cancelled was my own fault and she would not believe otherwise unless my travel agent was on the phone with me.

So... my not so happy travel agent is on the phone with them right now and I have no idea what is going to happen.

I'll definitely be following your posts! I'll be on this itinerary for the July 23 sailing. Can't wait to see what you think!

I'd also love to see the cruise compasses!

Thought I'd add the email I received a few days ago as well (for reference, my cruise is July 23):

Thank you for your email and for this opportunity to be of service by answering any questions you may have. Please accept our apologies for the delay in response.

We are happy to confirm that, as of the writing, we have no announcement regarding changes to Dynamic Dining onboard the Anthem of the Seas. The Anthem of the Seas will continue to offer Dynamic Dining, as well as Classic Dynamic Dining.

Classic Dining offers two set dinner seating times, also known as early and late dining, for our loyal guests who prefer a traditional cruise dining style. Dynamic Dining’s Classic option allows guests to rotate through each of the four main complimentary restaurants throughout their cruise with their dining group and the same assigned waiter each evening.