Lottie1974

3 hours ago, S.A.M.J.R. said:

Thinking "negative"... according to what you posted, members of the travelling party are entitled to "a pro-rated refund for the UNUSED portion of your cruise fare." (emphasis mine).  

 

I can see RCI make the argument that those who weren't quarantined DID use the facilities (even if you had to take food back to the cabin).  

 

To me, that's not a slam dunk, but I can see it as an "out" for RCI. 

Yes I absolutely see your point - but how many people would see a holiday without their spouse and father as being what they envisaged when booking, whether we used the facilities or not. If there was ever a case for the ‘spirit of the law ‘ rather than the letter this may be it …… 

20 hours ago, xxHadleyxx said:

I should add that there is no refund at all for the unused days for money spent on a successful Royal Up bid (so that suite ended up costing us quite a bit more per night).

 

We also had a dining package we had ony used 2 of 5 nights from.  They subtracted the FULL price for the two meals we had (not even letting those be BOGO, since we had dined on night one and are Dplus so would have used that coupon had we not bought a package) and then only refunded the 19$ per peron leftover...I think the fair way to do it would be to divide the price by 5 meals and refund 3/5 of it.  BUT all in all, given that they do not actually have to offer any compensation/refunds  we were ok with it.  Slightly frustrated, but ok.

Thanks for this - as I have quoted in a previous post I have found RCI documentation on line which states that the travelling party will be refunded. See below . Clearly you , like ourselves had nothing like the cruise you expected.

5 hours ago, FamilyCruiserUK said:

Does it not tell you in rcls terms and conditions for covid. I havent read them fully but i remember reading about refunds for pre cruise covid etc. 

I have just found the following after a Google search;

FOR ALL RCI CRUISES BOOKED PRIOR TO THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE SEPTEMBER 30, 2022
Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation
• If you or members of your Traveling Party, or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a refund for the cruise fare paid to RCI in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases.

I will be quoting this to and Bayler. Thanks again everyone!

11 hours ago, JMToke said:

I was quarantined on Symphony (7/23-30) day 3 of our second leg of a B2B. According to the paperwork that I received when I was relocated to deck 3, it clearly says “Please know that we will be providing all quarenetines guests and their travelling party with a prorated refund of your cruise fare based on your time spent in quarantine and cruise time lost. This refund will be issued to your original form(s) of payment”.

 

Before everyone jumps on the new member, one and done, yes I just subscribed but I’ve been in lurk mode long enough to know what’s coming my way.

Thank you very much for responding to my post. The section of your letter you have quoted is the same as the one scanned onto the Royal Caribbean blog site. Would you mind telling me the destination of your cruise?  I’m wondering if this extended refund applied to US cruises only and I was in Europe. 
 

Thanks indeed to everyone who has helpfully responded to my post. I should add that while I do have comprehensive cruise insurance, there is no UK insurance that would cover a cruise disruption and provide a pro rata refund of this nature . 

I accept that I was naive in not obtaining written confirmation of what I was told in explicit detail . Certainly lesson learnt. But I do take issue with being called ‘entitled’.  

Topnole, thank you very much - truly .

16 minutes ago, reallyitsmema said:

 

I isolated alone after the cruise too and my husband flew home on our original flight as he was still testing negative at that point (he was positive 6 days after the cruise).  I flew home after my 5 days was up.

 

Did the letter he received have any information about airfare reimbursement?  There are many different versions of the letter and many say they will reimburse up to $400 in change fees for airfare.  I would have him submit copies of his original airfare and his new airfare for reimbursement, along with hotel and food receipts.

 

As far as the cruise fare, I did not have to request my pro rated cruise fare, I was contacted via email that my refund was processed.  It was calculated correctly and received earlier than the 30 days they quote.

Thanks for providing your experience, we have insurance to cover the airfare. RCI provided no help with this .

It seems amazing to me how many people appear to think I have some how unjustified in requesting something I was told would happen by staff on board a ship - I didn’t ask about compensation they proactively told me the refund would apply to the wholeparty- I was too

upset at the time being separated from my husband on a cruise we had saved for and looked forward to sharing for two years.
Yet some of the responses to

my honest attempt to ask about other peoples experiences seem to be delighting in making me appear like a money grabbing unreasonable person . 

So thanks for the constructive answers like yours. I appreciate it

9 minutes ago, Jasukkie said:

I received reimbursement for post-cruise isolation expenses but am still waiting for the actual cruise refund. We all had to isolate so no experience with split refunds. It does fundamentally change the cruise experience to lose a cabin mate so I would hope you get the refund too. I would not expect that for a whole entourage of multiple cabins but I do think it's reasonable to refund per cabin.

Thank you for your empathy - I missed my husband dreadfully and my kids and I were not allowed to eat in any restaurants.

We were told to grab and go. Nor were we allowed off in Port and we had to wear masks around the ship. Not to mention the extremely long lines at guest services when I was trying to find out what I should do about my husbands travel arrangements.

As we sailed from Italy their rules applied- hence my husband had to isolate for 5 days and we flew home without him. We were devastated and it cost a fortune in last minute air fare for him when he finally came home.

I am so confused as to how there is any lack of clarity - how can they have one policy on one ship and seemingly from what others have said on this thread, another policy on a different ship.

4 hours ago, A&L_Ont said:

You may or may not know but that is a fan page, not officially tied to RC. It can be correct as well as inaccurate, but they do not speak for RC. 

Thanks I’m aware of that ,but the poster on the blog was relating his experience and that included a pro rata refund for his whole party . I’ve no reason to disbelieve him

Thanks but I only have the letter which talks about the refund - but gives no specifics as to whom it applies to. I appreciate the email address .

31 minutes ago, Biker19 said:

Assuming you have documentation of this (refund for everyone in the cabin) send an email with that to mbayley@rccl.com asking for the extra compensation.

 

BTW, I think what you experienced is the default - anyone got a refund for everyone in the cabin, that was a good will gesture.

Thanks all, much appreciated! I think the key issue is ‘wide open’ lift and shift . TA was telling me it wouldn’t be an option even if the cruise was cancelled.  I can live with that . Has anyone had problems with doing this? The only applicable option for us is the Allure from Barcelona next summer and Royals website doesn’t show many of our cabins left!

4 minutes ago, FamilyCruiserUK said:

Ive just looked on rcl website  in the health and travel alert section and the lift and shift is still there. 

Thank you! Yes I have looked and see that’s the case . I am really disappointed in Scotland’s Cruise Centre, how could they not tell me this?! I hope then that if the cancellation goes ahead that the lift and shift will indeed be available 

Hi there, hoping someone can help as my TA is not! I booked for Harmony sailing July 18th 21 back in Nov 20. Before booking I read the CWC terms and conditions on RCLs website and was reassured that I could either get a refund, lift and shift or get a FCC. I rang my TA ( Scotland’s Cruise Centre) today as I need to make final payment tomorrow. They have delayed final payment on my request as I was hoping to hear about a cancellation before paying. I asked the TA about lift and shift and they have told me that this is no longer available and that Royal had the right to change this st any time . Nowhere on the RCL website stated - hey cruise with confidence but we might withdraw these options any time we like! I am frankly livid and annoyed both at the attitude of the TA and myself if I have been naive. Can anyone tell me their understanding of what RCL will offer if (and let’s face it - when) this cruise is cancelled? At the moment the equivalent cruise next summer is £1500 more.