Some people have previously contacted Celebrity on email at the address listed on their site. The site listed is no longer functioning. As others have found, calling can be very difficult because they are overwhelmed. From what I have learned Celebrity/Royal Caribbean are highly leveraged and I am not holding out much hope for reimbursement for a cruise that I paid a substantial amount of money for, that they cancelled. I have written them to object to the 100% cruise credit; I would like my money returned. Where else would you pay thousands of dollars in advance for a service not delivered with a promise to deliver at a future date (at a higher cost). Assuming they are still in operation. I am hoping for a response to my letter but I won't be holding my breath.
Loyal customer fed up
in Celebrity Cruises
Posted
Some people have previously contacted Celebrity on email at the address listed on their site. The site listed is no longer functioning. As others have found, calling can be very difficult because they are overwhelmed. From what I have learned Celebrity/Royal Caribbean are highly leveraged and I am not holding out much hope for reimbursement for a cruise that I paid a substantial amount of money for, that they cancelled. I have written them to object to the 100% cruise credit; I would like my money returned. Where else would you pay thousands of dollars in advance for a service not delivered with a promise to deliver at a future date (at a higher cost). Assuming they are still in operation. I am hoping for a response to my letter but I won't be holding my breath.