Infinite Dreams Travel

While completing the final packing checklist, the day before departure,for our much anticipated Arctic cruise, I happened to check my email. Only to discover an email which had arrived a few min previously which cancelled our cruise!

Followed up with what I can only assume, the company felt was in their best intent to off:

"One Ocean has provided options to help with your situation.

Move with no additional cost to either the August 11 or August 12 departures on the Northwest Passage with a goodwill gesture of $500 USD credit per person. They will assist with reasonable flight change fees.

If a move to either departure is not possible, they will offer any Antarctic 15/16 or Arctic 2015 voyage with reasonable change fees.

It was impossible for us to move to the 12th departure due to a previously scheduled trip during that time. The airfare for the second part of our trip was tied to the cruise. When the cruise airfare cancelled so did the remainder of the trips airfare. I was able to come up with two other possibilities for immediate departures with other companies for Arctic cruises. To say OneOcean was less than helpful with making either of these work, is a vast understatement!

The difficulty arises with One Oceans firm (insert penny pinching ) idea of reasonable cost for reasonable flight fees and last minute changes- to say nothing of the additional cost for equipment the company strongly urges you to purchase.

The OneOcean cruise line most definitely has not to date demonstrated their commitment to customer satisfaction as they so boldly claim on their website.

Thanks for all of the helpful information. I really would like to know if anyone has heard of One Ocean or the Akademic Ioffe and what you could tell me. I am really only able to find their own endorsements. I am specifically interested in the

Artic cruise if possible.

Thanks!

Hello I am trying to decide between a Silverseas Expedition cruise to the Svelbald in Mid June 2015 and One Ocean Akademik Ioffe cruise entitled Artic Circle in focus mid August 2015. We are interested primarily in wildlife spotting and time on excursions. The Artic Circle in focus is a photography driven tour (we selected it for location of the ship and the date) which goes from Northern Canada to the East coast of Greenland.

However, I do like to be warm on return to the ship, eat well and have my own bathroom. I will be traveling with my preteen daughter.

I am having trouble getting feedback on the Artic cruises. Any information would be greatly appreciated.

Hello I am trying to decide between a Silverseas Expedition cruise to the Svelbald in Mid June 2015 and One Ocean Akademik Ioffe cruise entitled Artic Circle in focus mid August 2015. We are interested primarily in wildlife spotting and time on excursions. The Artic Circle in focus is a photography driven tour (we selected it for location of the ship and the date) which goes from Northern Canada to the East coast of Greenland.

However, I do like to be warm on return to the ship, eat well and have my own bathroom. I will be traveling with my preteen daughter.

I am having trouble getting feedback on the Artic cruises. Any information would be greatly appreciated.