GIGI842

In previous post, I said I liked Celebrity but was unhappy about missing chance for Aqua Class Stateroom at Concierge Stateroom price. Just had a call from a Celebrity person who was most sympathetic about what had happened. She offered to increase the number of specialty dining opportunities for us and gave us $50 OBC to use in the Persian Gardens. She explained that Blu restaurant was quite small and that could not give access to anyone other than AC passengers. I feel she was most helpful and I greatly appreciated the perks she gave us to express their regret that we'd missed out on AC opportunity. I am very happy with Celebrity's response -- it is exactly the kind of customer service I had experienced in the past with this cruise line. REally looking forward to our Millennium cruise in October. Thanks, Celebrity!

Absolutely perfect cruise on Celebrity two years ago: great service, great food, super v

Veranda sunset stateroom, dandy entertainment, etc. Looking forward to next one in October. But ...Celebrity cruise planner misinformation lost us an Aqua Class stateroom. In March, booked Celebrity Millennium October27 cruise, Veranda. Upgraded to Concierge. Then saw deal on Aqua -- same price as Concierge. Compared amenities, as shown on website. CC offered priority boarding and debarkation. AC had Blu Restaurant, spa, BUT NO MENTION OF PRIORITY BOARDING/DEBARKATION. Made no sense that higher class lacked priority boarding. Called cruise planners; told this was correct. Since priority board was key for us, after second cruise planner said (after presumably checking with someone else), that AC did NOT have priority, had Blu, we stayed with our CC reservation. Recently found out that AC DOES have priority. Confirmed this. Not happy that lost deal due to misinformed cruise planners. Spoke with Beatriz, original cruise planner (not one of those who said no priority on AC). She confirmed priority with AC but couldn't let us have AC room at March price. She spoke with supervisors, got us two nights for two people in specialty dining. Nice, but I'm still upset that misinformation caused loss of great deal on AC. I think they could have let us have access to Blu/ spa. No need to move our room (and AC sold out). Wouldn't cost them any extra, as far as I can tell. And would actually correct problem caused by misinformation from their cruise planners.