SJunie

Hello, I am wondering if anyone can share how they were able to obtain a recent shareholder statement of their Carnival shares to send to Princess? I called my brokerage, and the only thing that they can generate is a pdf of my entire stock portfolio with all my holdings. I would rather not send all that info to Princess.

We managed to cancel our Crown Princess' July booking and booked on the Discovery Princess instead. As we had cancelled under the Cruise with Confidence policy, they held back the deposit amount (the cancellation fee) as an FCC which won't show up on our account for 30 days.

As a result, we had to pay that amount on our CC for now for our new booking.

I was told thought that I can call back in anytime before sailing once that FCC shows up and apply it to the new sailing and then get a refund back on our CC.

Hope this info helps anyone who is thinking of switching. 

On 12/22/2021 at 12:43 PM, cruzmaniac said:

Hello,

 

I just found your topic today on a search for info on hagroup.com email.  Hopefully by now you have gotten your issues squared away and are still following this topic.  I too was confused with who the letter came from and contact incomplete information provided.  Would you possibly still have eperez's information as my letter only gives a phone number of 855-468-2418 and the answering system answers and asks for an extension number.  There is no etension number on the letter/invoice so after repeating for me to enter the extension number it hangs up on me.  I just emailed eperez@hagroup.com and haven't heard back yet but wondered if you have an extension number so I can call back again.  I just want to pay this off but was cautious due to incomplete information provided.

 

Any help is appreciated.  Thank you!!

 

Hello, I hope you have been able to resolve the issue now. The email address and the telephone number that you have for Eli Perez are the same info that I got.

I found that she was very quick to respond to emailed communication as Princess wants their money!

On 12/13/2021 at 4:40 AM, Ombud said:

No but they do allow you to cancel via the chat line which has a much MUCH shorter wait time (a few minutes instead of hours). I suggest that you (& others) try that way. 

 

 

I did try the online chat option, too. Even though it was during their working hours, there was a message that the online chat was not available and to call their CS number. 

This was a good learning experience for us, and thank you for all the feedback. Now, I have to wait who knows how long to see that deposit refunded back to my credit card...

When we booked our March, 2022 cruise, the Princess rep had told us that the deposit was fully refundable should we decide to cancel the cruise. Once we make the final payment, we would be subjected to the cancellation fees. She had said that if we don't make the final payment by the due date, the booking would get cancelled automatically, and the deposit would be refunded back to us.

Well, yesterday was the final payment due date. We decided to cancel, and I tried calling Princess, but got cut off while on hold for almost an hour. By the time I called back, they had closed for the day. Princess doesn't allow you to cancel your bookings online.

This morning, I checked my account, and see that the booking was still there even though I had missed the final payment deadline. There were big red letters that said, "Final Payment due by Dec 10, 2021 or booking will be cancelled."

I called Princess and was told that as it is now Dec 11th, I am subjected to a $500 cancellation fee for the booking! The matter had to get escalated to a supervisor before I was told that they won't penalize me this time. 

This is my first time dealing directly with Princess for a cruise. Is this how they do things?

Here's some more info after talking to PCL. In our situation, we had used some FCCs to offset part of the cost of the cruise. Under their Book With Confidence Policy, the cancellation fee would come out of the cash portion that I had paid. So if we had cancelled after final payment, the FCC amount that we had used would be returned to us as FCCs. The cancellation fee would come out of the rest of the amount that we had paid and credited as more FCCs. Then whatever is left is refunded to the original payment method.

@racj846Thank you for sharing your experience. Interesting that they didn't refund your Princess Vacation Protection Plan cost to your original payment, but as a FCC. This is good for me to know.

Over three months is a long time to still not process a FCC. I hope you will get it soon and don't have to chase after them too much.

I am wondering if anyone on here had to cancel under Princess' Book with Confidence Policy after their final payment date?

Was it quite onerous to deal with? Did you have to give them a reason why you wanted to cancel? Thanks.

I am glad I happened upon this thread. We have a March 10, 2022 Princess cruise to Hawaii coming up. Final payment day is tomorrow. I am scared now to give them the rest of my money only to have them cancel the cruise later and then wait forever to get a refund on my credit card.

It's our first time cruising Princess next March. Reading through their book with confidence policy and the vacation protection packages offered, it seems like the latter is redundant? Would love some advice from seasoned Princess cruisers. Our only big concern and the only reason why we may not be able to go on the cruise is if one (or all of us) can't board due to testing positive for Covid.

I have made the reservation, but haven't put down the deposit yet. I have two days to make up my mind. I read the other thread on here about the possibility of even a March, 2022 cruise out of Australia happening.  Am I being too optimistic in even thinking that Australia will be open to international travelers in half a year? 

The deposit is fully refundable, but I don't want to tie up the FCCs that I am using for this cruise if it looks like it is going to get cancelled, or international travel to Australia is not feasible. Any Australians on here who can give some insight?  Thanks.

@Just love 2 cruise Thank you for sharing your experience. I too, am in the same boat as you were. Because I no longer even have that credit card, I have to wait for my hard copy statements to arrive from the bank, so that I can double check everything.

Even though I have apprised Princess of this, I still get weekly emails and phone calls. How interesting that they are so quick to return all my emails and phone calls now when they weren't at all when I was trying to get MY refund.

@Just love 2 cruisewere you able to pay your Account Receivable invoice in Canadian dollars instead of USD?

I also got two invoices in the mail, three voice mails, and an email from them. The invoices are in USD even though I had paid in Canadian. I don't know what to do at this point as I no longer have the credit card that the charges were on.  I can't even access past statements online to show them what had happened.

This is going to involve time and effort to go to my bank to get this sorted out. It's been over 10 months since this fiasco occured. Why would they wait until now to start claiming that people owe them money? My concern is that they will start sending those invoices to collection agencies even though we don't owe them money.

After waiting over 70 days for the refund for our cancelled March 21st cruise, I went ahead and filed a chargeback with Visa. I just got the disputed amount posted on my credit card. There is still no FCC from the option 2 that we had chosen. 

Anyone here who was successful in their chargeback dispute still received their FCC? I have a feeling that we won't be seeing ours.

6 hours ago, ceilidh1 said:

Any FCC issued in lieu of a refund can be refunded - either if it is not used by the expiration or at any time you request it. Any bonus FCC have no cash value and will be lost if not used.

That makes sense. I thought the same, too, as it's a bonus FCC on top of what I have requested for as a refund to my credit card under Option 2. But this CS phone rep insists that I could get it back as a cheque if my dad doesn't use his FCC. Either she has no clue what she is talking about, or Princess has decided to be generous with us. I have a feeling it's the former.

Our March 21st sailing was cancelled and still no credit card refund or FCC. I finally managed to get through to Princess CS today and was told that it would be another 2 weeks of waiting. I was told back in early April that it would also only be another 2 weeks until I see the refund.

Anyways, I found out that the FCC gets divided among all the passengers in the cabin, and not as one lump sump to the passenger who did the booking. When I told CS that it's unlikely that my 86 year old father plans to cruise again, I was told that if his FCC is not used by the expiry date, I could request a cheque from Princess for that amount. This is the first I have heard of this. Can anyone here confirm if this is true? 

4 minutes ago, frugaltravel said:

That wording has been there for years and always gets updated every year.

 

Good to know! 

I finally pulled the trigger and bought 100 shares with the intention to leave them and not look at them.  I did notice this on Carnival's shareholder benefits page regarding the OBC for shareholders:

"The benefit is applicable on sailings through July 31, 2021 aboard the brands listed below. Certain restrictions apply. Applications to receive these benefits should be made at least three weeks prior to cruise departure date. This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2021."

I wonder if this means we won't see those benefits anymore if we book after Feb 28th, 2021, or go on any sailings after July 31, 2021.

It`s not a problem bringing your luggage on. The Canada Line trains leaving from the YVR can accommodate luggage.

I have an awesome TA! She was on the phone all day with her customers dealing with this, and she finally got back to me and helped me cancel the cruise. Just in the nick of time. We ended up with a FCC that is 75% of what the cruise cost, and the rest is going back on my credit card.

Really appreciate Princess doing the right thing for their customers.

3 minutes ago, oskidunker said:

ookings on cruises and cruisetours in all markets globally.

Date of Departure*	Benefit
April 3, 2020 or earlier	Cancel up to 72hrs before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fee

My understanding from reading the T& C is that the FCC is 100% of whatever the normal cancellation fee is. So for example, under normal circumstances, if my cruise cost $1000, and today is the last day to cancel at a 75% cancellation fee, my FCC would be $750 under this new temporary policy. If I cancel 4 days before my cruise, under normal circumstances, it would be a 100% cancellation fee, so under this temporary policy, my FCC would be $1000. Did I understand that correctly?

If I did, then I definitely want to cancel today as at least I will get 25% of the fare refunded back on my credit card.

Hello, I am hoping someone can help on here. I have been trying to get ahold of my TA to cancel our March 21st cruise under the new cancellation policy. Today is the last day to cancel at a 75% cancellation penalty fee. Tomorrow, it goes to 100%. I have been on hold with Princess forever, and their voice recording says I have to go through my TA to cancel, but she has not gotten back to me.

Is there a way to do it online? I am looking at my account on the Princess site, and I can't find anything. Help! It's evening here, so I am now worried that everything is out of office hours.

It will be our first cruise on Seabourn. I was going back and forth between Seabourn and SilverSea.  After reading through some of the threads on CC, Seabourn would probably be a better fit for us as it seems the food is better with them.

Anyways, as we have never been to the Mediterranean before, I am hoping some seasoned Seabourn cruisers can help me with choosing which is the better itinerary. We usually don't do the cruise excursions and either go private, or just explore on our own. It's important that the ports are not so far and difficult to get to the main parts of town. 

We also aren't very interested in lying around on the beach. We like to explore and learn about the history and culture of a place.

Silversea, I understand provides a shuttle at each port, but I am not sure if Seabourn does.

Itinerary #1: Barcelona, Mahon, La Joliette, Monte Carlo, St. Tropez, Bastia, Portovenere, Civitavecchia

Itinerary #2: Civitavecchia, Livorno, Portofino, Antibes, Bandol, Palamos, Palma de Mallorca, Barcelona

As one of the passengers that will be included in this so called "test" (cash grab) on the NA in late March, I am extremely unhappy. Not because this will affect me monetarily wise, but the fact that HAL made no mention of this when I paid for the cruise. I expect to pay for the specialty restaurants/drink packages, etc, but not if by chance on one of the dinner nights, I feel like having a 2nd entree from their hit and miss MDR menu.

If HAL wants to properly test this out, they should give adequate notice to prospective cruisers on when and which ships would be affected. That way, people can book a cruise being fully informed. What HAL has done is cr*ppy business practice. I am surprised that not more people are looking at this as a bait and switch tactic from HAL.