Logos45

Thanks deec. 

Even from the infinity pool on the Sea it would take some stretching out for us to see/sea you wave but thanks for the gesture.  We shall be in Rio the same day that you are in Funchal , one of our fav. places.   Enjoy your cruise and the Infinity pool !

John

Hi   " deec ",

  Your " to each our own  !!!! "  comment resonated so much that I felt that it was still appropriate to reply to you as we , it seems, will both be onboard Viking Jupiter Mar. 15th > April 5th.  This will be our 1st. time with Viking and it might be cool to say " Hello "

John & Jan.

Thank you to everyone who replied and my apologies to those who felt that their intelligence had been insulted by such a " minor " point of discussion.  My joining the forum was to find out the up to date information,  not your opinions,  so I shall leave it here.   Please do feel free to continue without me.

Thanks Zitsky but this link takes me straight to the official Viking Ocean Cruises website.  I have been in communication with them and they state that I can cancel my booking up to 7 days before the cruise departs.  Oh , and the fee , 50% of my cruise price !  Thank you Viking.

Viking still not providing a satisfactory explanation and seem confident that their " sorry " is enough to absolve them of any need to meet the reality of guest expectations.  Very disappointed that their guest relations dept. is prepared to treat guests in such a perfunctory manner.

On 2/8/2020 at 6:24 PM, Logos45 said:

Viking have notified us that for the N. bound Transatlantic Voyage, Buenos Aires to Barcelona, 15th. March until  5th. April 2020 the infinity pool will be unavailable because the  " essential " maintenance work can only be carried out at this time.  12 sea days out of 22 days in total, 4 of which are between Recife and Dakar when we cross the Equator.  The " semi outside " main pool will be the only option and Viking seem to think that this is acceptable.  There has been no explanation of why this situation has occured and the company seems happy to think that a " sorry " absolves them of the disappointment tthat hey are causing.

 

If anyone has an update or can share the current status of the infinity pool on Jupiter then I would be grateful to know.

 

Many thanks.

 

Hi Marianne & Norm,

 

That was such a quick reply and thank you for letting me know.  I have tried to discuss this matter with Viking UK Customer Services but they couldn't have been more evasive and won't supply any details.  Apparently they won't  even consider offering  a " good will " gesture.  

 

However all that I really want is for the infinity pool to be open so I will be positive and hope that this is the case.

 

Thanks again.

Viking have notified us that for the N. bound Transatlantic Voyage, Buenos Aires to Barcelona, 15th. March until  5th. April 2020 the infinity pool will be unavailable because the  " essential " maintenance work can only be carried out at this time.  12 sea days out of 22 days in total, 4 of which are between Recife and Dakar when we cross the Equator.  The " semi outside " main pool will be the only option and Viking seem to think that this is acceptable.  There has been no explanation of why this situation has occured and the company seems happy to think that a " sorry " absolves them of the disappointment tthat hey are causing.

If anyone has an update or can share the current status of the infinity pool on Jupiter then I would be grateful to know.

Many thanks.

Hi Marianne & Norm,

That was such a quick reply and thank you for letting me know.  I have tried to discuss this matter with Viking UK Customer Services but they couldn't have been more evasive and won't supply any details.  Apparently they won't  even consider offering  a " good will " gesture.  

However all that I really want is for the infinity pool to be open so I will be positive and hope that this is the case.

Thanks again.

Viking have notified us that for the N. bound Transatlantic Voyage, Buenos Aires to Barcelona, 15th. March until  5th. April 2020 the infinity pool will be unavailable because the  " essential " maintenance work can only be carried out at this time.  12 sea days out of 22 days in total, 4 of which are between Recife and Dakar when we cross the Equator.  The " semi outside " main pool will be the only option and Viking seem to think that this is acceptable.  There has been no explanation of why this situation has occured and the company seems happy to think that a " sorry " absolves them of the disappointment tthat hey are causing.

If anyone has an update or can share the current status of the infinity pool on Jupiter then I would be grateful to know.

Many thanks.