Thequietone

Just now, PirateWife said:

I have just called the number on their website. I don't have a contact name. I am in the US and may have a different number than you do in the UK.

Thank you I will keep pursuing them.

54 minutes ago, PirateWife said:

I have rarely talked to customer service over the years we have been cruising with Azamara. However, this spring/summer we had an issue and I called many times. However, I now believe most of these issues were caused by a new TA assigned to us who was not familiar with Azamara or us. Customer service from Azamara has been great in the last two months. Questions have been answered, refunds on cancelled excursions have been paid, and transferring to a new TA has been expedited.

Who has been your contact within Azamara ?

Thank you, Joy. You can on Royal and Celebrity

Can you use Norwegian NCL Non Refundable On Board Credit for the Casino?

Any views or opinions on Virgin Voyages Pricing ?

Do they represent value for money?

Harmony TA 31st October 2021 still bookable website and RCI Sales.

Something is wrong ? Anyone with an update?

NCL are refusing to honour previous 10% Discount rolling from another cruise they have cancelled all the previous cruises, yet the roll over the 125% FCC from the original cancellation 3 cruises before. They are not treating customers fairly? Appreciate any comments.

Such a shame they canned it hope they start up again soon

25 minutes ago, little britain said:

They sadly pulled the Dubai itineraries for 20/21 season on December 4th last year.  So nothing to do with C19. 
Great winter sunshine breaks to a fabulous part of the world. 
As this region is now clear of C19 and open for business perhaps RCI should rethink this.

I‘d be back like a flash! 

Agree

Makes sense MSC seems to have a big presence. 

I didn't think it was Covid-19. I know they had docking issues. We had a problem when we sailed on Jewel. 

Most stuff bookable to April 2022, but no Dubai? No reported trouble in Dubai, is there?

I know they had problems with the Port Authorities and many berths were double booked when we sailed on Jewel.

Hi all, does anybody know why Royal Caribbean have pulled all Dubai itineraries ?

I wonder why the didn't give you your balance back?

Will you still claim it from RCI?

Ok thank you for that. Very useful advice will try that . Thank you again🙂

Wanting to book a bunch of cruises so RCI holding back FCC until you have cruised so I can't  access the balance seems like sales prevention. Ridiculous 

Makes no sense. What is in it for RCI?

Agree. Kinda goes against the spirit of the thing and seems to be a back covering exercise for RCI. May just take the refund and save the fooling around.

Just doesn't make sense. They have your money and you can only use the credit to buy their cruise. Why is this complication in there? It prevents me booking more cruises. Just encourages a refund like you say. Someone needs to grip this and sort it at Royal Caribbean. Insane.

If you use a FCC voucher to book a cruise and have a balance, your outstanding balance can not be used until after that cruise? Seems nuts.

I agree. We are asked for cruise feedback by NCL. It would be great to some feedback form them also

Ok that sounds like they are trying to help and positive

That's good to hear

Yes, there seems to be different levels of performance throughout the company.