slt

uktog, I took your advice, did the math and decided that the Indulgence Package still was a good deal for us because we’re on the 15 day holiday cruise to Cuba and will want to enjoy a Chef’s Dinner and some time in the spa, as well as the upgraded drinks packages. I called the Call Center to purchase the package by using my OBC and paying the balance on my credit card. The rep told me you couldn’t use the OBC to purchase any type of package until you are aboard the ship. She confirmed her position with a supervisor. The rep was pleasant, spent over 30 minutes looking into the matter, but was adamant that we couldn’t purchase an Experience More package while shoreside using OBC.  Looks like we’ll be waiting until we board to purchase the Indulgence package and will then use the $700 credit to book our shore excursions while already on the ship.

Thanks, uktog!  With your explanation I now understand the “two Package” part. But the rep said that they didn’t apply ANY credits to the purchase of the Experience More Indulgence Package. Guess it’s not worth haggling over $150. 

We’re booked on our first Azamara cruise and we’re learning the ropes. We’re in a Club Ocean Suite with 235 internet minutes for two devices. We would like to buy an Indulence Package with unlimited internet minutes (traveling with a college student!).  Based upon the posts above, I called the Call Center, asked to be credited the $300 for our internet minutes so that I could put that amount towards the $1399 purchase price of the Indulgence Package. The representative said that they do not provide any credit for the internet packages, even if you are buying an upgraded package. I’m afraid that I’ve misunderstood this thread. Any thoughts/suggestions? Thanks!