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SarahASL

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Posts posted by SarahASL

  1. On 10/8/2021 at 11:39 AM, c-leg5 said:

    Are you saying sargassum was bad? Or just seagrass?

    I wrote a lengthy review and have some photos there. I also have a video I'll link here.

     

    Whatever the seagrass is called, it did not deter one bit from our enjoyment of the day, and I ALMOST cancelled because I was so worried about it. I'm SO GLAD I didn't cancel! We had a great time at Maya Chan!

    • Like 1
    • Thanks 1
  2. On 9/28/2021 at 8:46 PM, mjkrug said:

    On Costa Maya I'm thinking about booking some time at Maya Chan.  Has anyone snorkeled during there time there?  Impressions?

     

    We had wanted to snorkel at Maya Chan, too.  We were just there a few days ago.  We ended up not really snorkeling and I didn't even care! I honestly almost cancelled because of what I was reading about the water and inability to see sea life, but do yourself a favor and GO to Maya Chan! It was our family's favorite day!  Book a snorkeling excursion at another port.  Maya Chan was fabulous and the relaxing day I didn't know I needed!

    • Like 1
  3. 🛳️ to arrive at port the day before and see cruise ships again for the first time in years

    🛄 to drop my bags off in the terminal and walk across to the ship
    🍲 to grab some food at Windjammer, get a table with a view, and enjoy the fact that it's really happening! 

    🍹 to get a drink and watch sail away from the balcony

    🗓️ to have no idea what day of the week it is until I look down in the elevator

    • Like 2
    • Haha 1
  4. On 6/5/2021 at 1:46 PM, BSocial said:

     

    Hi, what October date is this?  My booking is through a TA who is not in Until Monday.

     

    would you mind showing a pic of the copy of your email - are they automatically moving us over, and will the sail dates remain the same 

     

    thanks!

    Sure! This is the letter we got for our October 1 sailing. Was supposed to be on Explorer, but it seems Independence is replacing all of those sailings at least for now.  I'm not sad about it!

     

    Dear Guest,

    We’ve been diligently working to prepare for our Royal Comeback. It’s taken months of planning and coordinating to get up and running – from activating new homeports and communicating with local governments and authorities, to ensuring our new protocols maintain your wellbeing with our Healthy Sail Panel. 

    As we continue to review and analyze our itinerary plans, we’ve decided to reposition some of our ships in anticipation of our return to cruising. Our original plan for Explorer of the Seas was to begin offering sailings departing from Galveston beginning September 2021. However, Independence of the Seaswill now take its place. Unfortunately, this means your sailing will be cancelled.

    However, the good news is, Independence of the Seas will offer similar itineraries, so we’ll automatically move you to the corresponding Independence of the Seas sailing beginning June 8th, 2021 to help make the transition easier. This way, you’ll still have the opportunity to enjoy the beautiful destinations you were looking forward to!

    We know how much time and effort go into planning your vacation and apologize for any inconvenience caused by this change. While we’re confident you’ll have an amazing time onboard, your vacation is important to us – along with providing you the flexibility to make the best decision for you and those in your party. Below, we’ve outlined your options along with a few additional details.

    Option 1: Stay onboard the Independence of the Seas cruise

     

    • Beginning June 8th, 2021, we’ll automatically move you to the Independence of the Seas sailing departing on the same day as your original cruise. So, there’s nothing for you to do!
    • Your new sailing will offer similar destinations to your original cruise, and it’ll depart from the same destination.
    • Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items. 
      • If you were already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after we move you. Kindly note, refund times may vary depending on your financial institution.
    • Lastly, as we return to service, our sailing protocols will evolve. To stay informed and up-to-date, please visitRoyalCaribbean.com/Health.

     

    Option 2: Select a 100% Refund

     

    • If you no longer wish to sail, we’ll be sad to see you go. We’ll process a full refund of any paid portion of your cruise fare to the original form(s) of payment, including any non-refundable deposit.
      • You can expect to receive your refund 45 days after you submit your refund request.
    • If you booked your airfare through Royal Caribbean International, it will be automatically refunded to you. However, if you booked on your own, please contact the service provider directly for your options with them.
    • Lastly, if you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original certificate.  

     

    There are a lot of moving parts when it comes to shifting an entire season of sailings and rebooking all guests, so please bear with us as we work to make this process as easy as possible for you. All moves will be completed by June 18th, 2021, and we’ll send an updated reservation confirmation with your revised details to the email address on file as soon as your reservation has been completely updated with the pricing fully adjusted. If you prefer to cancel your cruise, please call us at 888-281-9344 or contact your Travel Advisor by June 18th, 2021. And know, hold times may be longer than usual. If we haven’t heard from you by June 18th, 2021, you’ll remain booked on the alternate Independence of the Seas sailing. Should you decide to cancel after our moves are complete, you will continue to be covered by our Cruise with Confidence policy.

    If you have any questions, please contact your Travel Advisor immediately or contact us at: 

     

     

    Thank you for your understanding. We hope you find another cruise vacation with us. Whether you are celebrating a special occasion or looking to explore, relax, and recharge – we have no doubt your time with us will be nothing short of amazing. We look forward to welcoming you onboard. 

    Sincerely,

     

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